based on 1161 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nice professional atmosphere
Excellent customer service. Thanks
great service and expertise
I have greatly enjoyed the exercise bicycle I bought from you. Your staff was extremely helpful: delivery and setup easy. I was saddened when the bike broke and wondered how difficult it would be to replace or repair. Within two days you had a repairman out. Dave was friendly, very willing to work to my schedule and possessed a knowledge of bikes second to none. A pleasure to work with him. Since his visit the bike has worked great. Keep up the good work. My family has worked with you for years for all our bike needs. Hope to continue. Keep up the good work!
Good people. Knowledgeable and good prices.
Evan was very professional and quick in making repairs to the flat tire on my bike (probably about 15 minutes from the time that I walked through the door). I found the price of the repair to be reasonable as well.
Friendly and helpful
Staff is friendly and knowledgeable, turnaround on repairs is always quick.
Professional service and attitudes.
Very friendly and knowledgeable staff
We had several issues with a new Echelon treadmill, both technical and mechanical. The service staff was pleasant to deal with. They scheduled the service calls quickly. Ultimately, they totally replaced the unit with a new machine. I certainly don’t believe we would have received that level of service had we purchased a unit from a big box store. I would definitely recommend making a fitness equipment purchase from Scheller’s!
Everyone is very knowledgeable and helpful in many ways
Tech knew exactly what he was doing. He was courteous and arrived on time. He fixed our elliptical quickly and it is working well now!
Always great customer service.
Friendly helpful people! Found this place when I had an issue with my bike wheel, they helped explain how it worked and adjusted it for me. Earned my loyalty with that small act, been back a few times since for my accessory needs!
Excellent quality fitness products. Easy to work with. Knowledgeable sales associates. Delivery and setup was seamless. Highly recommend Scheller’s Fitness & Cycling.
When I walk into the store and need something, the staff takes care of me. End of story. Good job, guys!
Good service, parts available, friendly and laid-back
It's the people that work there .Knowledgeable, friendly , helpful with bike issues answers to questions.Not pushy. They are there to help the customer .
All staff members seem very knowledgeable about products and services. They are very friendly and aren’t afraid to spend time answering questions. I never feel like I ask a dumb question.
Great equipment & excellent service
Quality, dependable customer service.
We walked in without a service appointment to have our granddaughters Barbie bike looked at. Both tires were flat, and it has been in storage for 10 years. The gentleman working in another bike stopped and added air, checked for leaks, and if tires were dry rotted….. all was well. He would not charge us for his immediate solution to our issue. Last night a younger cousin of our now older granddaughter learned to ride on that bike!
Thanks for amazing kindness, service and helping us make memories…..
Knowledge of staff
I brought an older trek in to see if it could be tuned back up. Very happy with the service and price.
convenient location
Friendly, courteous, and service while I waited. Being a business man for 50 years I would have been interested in hiring any of your guys working the day I was there!
The service
Service is very thorough. Staff could be more helpful with loading & unloading bikes from car racks upon arrival/pick up. Understand if they are with other customers but sometimes they don’t appear to be busy
The problem I brought my bike in for still exists after buying a replacement derailer. The chain slips in top gear when pedaling with moderate force. It’s probably inherent to the bicycle, but it was indicated that the problem was solved