Customer Testimonials
Always friendly and helpful staff, who clearly know their bikes. Service was booked in and completed within two days.
Dan and his team were very helpful
All great products, not cheap but great quality.
Service from all staff is exceptional!! Don’t often say that when filling out these forms!!
Trek Poole is a fantastic shop , had my 9.7 powerfly serviced this week , very happy indeed.
Well done guys. JA. 10/10.
A very friendly shop. They offer excellent advice, are very patient, have a wealth of knowledge, and have a wide selection of bikes and clothing. I highly recommend this shop to anyone.
Friendly and professional. Also very knowledgeable
Great communication and fast delivery of five ten MTB shoes.
Always looked after and great friendly advice when I need it.
I know I can’t drop my bike down and it will be sorted very quickly, even last minute
First class service and great quality
The one bike I have purchased has been of good quality and enjoyable to ride.
Great service and staff highly recommend
Pleasant person serving and arranged for immediate bike brake blocks replacement. Friendly and efficient.
I’m absolutely delighted with the service and support I received when purchasing my Trek Rail+ 8 Gen 5 eBike on 27th February 2026. From ordering to collection took less than a week, which was brilliant.
Big Bear Bikes will definitely be my go-to bike shop, and I wouldn’t hesitate to recommend them to friends and family.
A big thank you to Oliver for all his help throughout the purchase and for the detailed and professional handover explanation, First name removed.
Clear communication of each step in the ordering process
So happy to find a part for my very old DI2 . Chapeau!
A professional service with knowledgeable individual advice.
Nice to be able to see products in person before purchasing. Especially important when buying clothing.
I don’t normally do reviews but I couldn’t say enough about the guys at CycleStudio Redditch. The service is top-notch and they genuinely want to get you out on a bike but, more importantly for me at least, I was treated like an old friend returning to the store rather than a wallet with legs. Honestly can’t recommend them enough.
Amazing service as always
great efficient knowledgeable service.
Service was excellent bike was repaired as discussed
Every thing that was done was explained to me
This is the 2nd time I have used them and will be putting my bike back there for a service and any repairs that need done
Excellent service, nice people
Fast and very efficient service, and the work is always 1st class
Friendly, professional and always helpful
Excellent friendly service as usual. Staff arw knowledgable and helpful
The price was so much more competitive than rival shops , definitely shop with you guys again.
Excellent service from Bikes of Inverness. They got my bike fixed quickly including ordering parts needed.
Good staff that give good and friendly advice
Always obliging and go that bit further with customer service and very good with the details whilst keeping an eye on cost. Would highly recommend
I find Trek shop Milton Keynes very friendly and helpful and a great place to look for a new bike and your bikeing accessories.
Great friendly and efficient service great place and people