Customer Testimonials
Excellent customer service and communication. Excellent value for money
Product I required was in stock and a good price, sociable atmosphere and welcoming shop.
Excellent prompt delivery service
Helpful, knowledgeable & friendly staff ar Bicester Trek with top products
You get sound advice
Amazing services - got it the next day. Really happy
Always friendly and helpful
Recently put bike in for a service. The young assistant front of house was so helpful and courteous. C
Bike completed and returned within 24 hours.
Great service
For my price point the trek marlin was the best specification and came with great reviews, the shop stuff were knowledgable and super helpful, will definitely buy trek again.
Nick Nolan
The staff are always incredibly helpful and friendly. Ive never had a bad experience in this shop.
Polite, attentive and very knowledgeable service.
Excellent all round.
Customer service is absolutely superb
Great customer service from very friendly and knowledgeable stuff. Can only recommend.
Great service, fab communication. Thank you!
Top class service on my well worn MTB. Recognised my budget on the few extras I bought too.
Fantastic service - very personable.
All quality
Very good customer service
Excellent service
Great service from Will and the team, explaining about the features of my son’s new bike, recognising we’re not that knowledgeable and adapting so we left knowing a lot more. Looking forward to Christmas Day and seeing him razzing round.
Great product. Great service and helpful members of staff
It just seems like a genuinely decent business. Very helpful staff who seem to understand the needs of customers
We recently purchased a Trek bike for our grandson from Big Bear Cycling Shop in Pickering, and the entire experience was outstanding. From the moment we choose the bike to the pick up, the staff were welcoming, knowledgeable, and genuinely enthusiastic about helping us.
The service was exceptional with patience and expertise, and they made sure we felt confident in the bike. The value for money was excellent, and it was clear that customer satisfaction is a top priority here. We drove from Scotland to collect the bike.
Our grandson will be absolutely thrilled with his new Trek bike for Christmas, and we couldn’t be happier with the purchase. Big Bear Cycling Shop has earned our trust, and we’ll definitely be returning for future cycling needs. Highly recommended! Mac and Glo
I always look forward to popping in, very helpful & happy attitude by all.
Fantastic service from start to finish - professional and knowledgeable staff - don’t need to go anywhere else!
Very helpful and supportive technical help and friendly staff. Always willing to give advice and help. Thank you Jamie, Mark and Simon at The Edge.
Always great and knowledgeable service. Very helpful- thanks
Great price and quick delivery
You are awesome
Great advice from Lucie and 2 other mechanics in the store whilst purchasing my first e-bike. I feel reassured having their support there if I need it. Thanks!