Customer Testimonials
Fantastic customer service and very knowledgeable and honest about products,Would highly recommend this shop to anyone wanting a new bike or any spares or advice.
Friendly, helpful, local service. Martin has a real passion for cycling and goes the extra mile to help his customers.
Really good selection of products to suit all needs, the electric bike I purchased seems really well made and arrived in perfect condition.
I don’t normally go out of my way to leave a review but above all I found from the moment I purchased the bike, the customer service I received was exceptional. I mistakenly purchased the bike without first researching the bike to work scheme but once i realised my error, I contacted trek bicycle bramhall and they made arrangements for me to be refunded and for the relevant amendments to be made in order that I could make a considerable saving on my bike. I’m really grateful for the help I received from Laurie at the store as he ensured that, despite my error there was no delay caused in my bike being delivered. I was also pleased with the care taken at the point of delivery to ensure the bike arrived in good condition and the fact that I received regular updates about the intended time of arrival as I could plan the rest of my day without having to wait around. I am so impressed with the quality of the bike and the service I received that I will definitely be ordering from trek bikes again in the future.
Great team and all you need for bicycle in one local business. 5***** service as always. Made my 9 years old happy with reasonably priced new mountain bike. Strongly suggested a local Business
Excellent service, very knowledgeable and friendly staff.
Was met by Rob who answered all my newbie questions with making feel like an idiot. Clearly knows his stuff and has a passion for cycling and the Bracknell store.
Loads of great advice. It was a joy to get good service from an expert.
Will be booking in my bike for a service as soon as possible
Service team are always helpful and fit us in within a reasonable amount of time (usually there and then).
Good communication, prompt service, did what was required and happy to provide advice
The service on my bike was done quickly and restored the machine to its best condition. The staff are friendly and helpful.
Efficient and sound advice.
Recently purchased a bike and can say the service was outstanding. Vey friendly and knowledgeable staff, Thank you
Beyond bikes always provided a great service , professional and efficient.
My new Cannondale Caad Optimo 2 was delivered in good time. It was packed very safe and well. Beautiful bike. Very happy customer. Thank you Hargreaves Cycles.
Great,friendly staff. Very professional.👍
The team were knowledgeable and helpful and a good range of bikes and accessories.
Couldn't have been more helpful and accommodating. Brought my first Specialised bike from this shop 15 years ago loved it to pieces - now upgraded and so looking forward to cycling my way the UK and maybe even aboard! Who knows where this one will take me and the adventure to be had!
Very professional, attentive and understanding
Fast service, reasonable price, good communication.
Excellent knowledge. Spent time with myself and son and explained everything to us.
Excellent service & helpful staff
Friendly knowledgeable staff and good variety of products.
Fantastic service with clear updates all the way through the service of my two e mountain bikes. I really felt that my bikes were in the best possible hands.
Quick and professional technicians, fixed my son Trek Marlin 7 in couple of hours...
The services are very good well priced and very helpful I have received a lot of help from this store in regards to emtb and bike racks.
I have visited a number of bike shops since the spring and nobody gave me the time and attention that they gave me .It was so good I purchased 2 ebikes and the bike rack they have also looked after my sons bike with a service would recommend this shop and staff
Quality of Service esp The Repair/Maintenance . They always keep me updated me thru email and call during the whole process of repair of my bike.
My experience to them was flawless They were highly professional, highly skilled in terms of this job, and very kind. The overall experience was fast, reliable, and exceeded my expectations. Thank you Ebike Centre Chichester
Amazing mechanic at Trek, Lee really knows his stuff, very helpful and customer focused
Surly this guy should be a brand ambassador
The service from karl was very professional and speedy. I asked about the best choice of tyres for my mountain replacement tyres and recieved three suitable products. I complete the purchase and recieved the tyres 3 day's later, spot on thanks.
I have said before, the staff are very knowledgeable and helpful. On this occasion, I called unannounced and my problem was fixed straightaway. Thank you!
Simple quick repair,reasonable price
The bike techs are knowledgeable and good with advice. Sometimes a bit slow at completing a repair or advising that it's completed.