Customer Testimonials
Great customer service.
Excellent service
Great set up/ sizing from Nick and the team. When my new bike arrived they spent considerable time getting it set up with all the accessories i needed and ensured the bike was ready to roll and that i fully understood all its features.
Good service and customer focus , extensive knowledge and experience you can rely on.
Knowledge and friendliness of team, excellent service and kept us updated at each stage of the process. thank you!
Good range of products and staff was knowledgeable and helpful.
Friendly, reasonable price and genuinely tried to provide the closest match to my request despite some issues with doing so.
I am over the moon with my bicycle, it looks nice and it is so easy to ride. The customer service is excellent, they really have a great understanding of the products.
I was given honest advice for a bike that was ideal for my personal use.
The product is exceptional as is the customer service.
Provided straight forward and easy to understand advice and support. Workshop team have dealt with requests immediately and on the spot. Did take some time to get to know the team, initially felt a bit frosty but suspect they get many visits just to loo and then buy online. Give them time and they really help. Now use all the time.
Friendly and service very good
So friendly and easy to work with
Good customer service and good quality products.
Friendly, transparent and honest about servicing costs. Would definitely be happy coming back when I need to in the future.
I decided to buy a nice bike at Trek and received excellent service! All the information and questions were explained perfectly! The guys did a great job, as always! This isn't the first time I've used the Trek team. Best regards
Always great service.
Very knowledgeable, friendly team. The shop is beautifully laid out. The bikes are top notch and you get a lot for your money. High end bikes that perform well. Will and Guy couldn't be more accommodating and know their stuff but then they have years of experience and being the oldest bike shop in the World they have the credentials (Guiness World Record verified ) As a female cyclist it can be hard to walk into a bike shop but the team will look after you and are not patronising. Once you own a bike you also become part of the zpearson family being invited to events and rides. Highly recommended
Excellent service and support during a complex bike repair
Fantastic bike and service
Great service
The y attend to all customers needs in an efficient way .This is achieved by their expert knowledge in all areas if cycling and E -Bikes . Their staff are well trained . Whether it’s advice on which light to buy or leave be to use or Carbon rim to purchase they will guide you expertly.
Great service, friendly and good price. Will definitely be using again
Very helpful, friendly and efficient service. Nothing is too much trouble, going above and beyond to help us. Really fantastic service - thank you, we have one very happy boy 😊
Always helpful and willing to help
Expert advice and services
Very good service provided and the product did not disappoint
Hi, all very easy process from booking the bike into having the work done. Very knowledgeable on E-bikes and the bike rides like a dream now.
Thank you.
Good service and excellent product.
Fantastic service very friendly and happy to help you 😊
I wanted a gift for my grandson’s birthday and Wheelbase was suggested to me. I was able to purchase the gift card fairly easily, and it was delivered promptly. When I phoned after receiving three e mails, I was treated well by the person who answered my call and he assured me that all was well with my order. The attention was important as I have a hearing problem.
Great service from Ben and the rest of the team. Kept me informed whilst my cycle to work vouchers came through.
On the handover day , great advice on which addition items were needed.
A great experience