Customer Testimonials
Quick and well done service. Told it would be ready by Tuesday the following week. But received a message saying it was completed by Friday
Knowledge was a big factor.
Great service. I went with a friend who’s a bike fiend but I’m a rookie. Both of us got great service.
Martin is clearly an expert in all things bikes and his enthusiasm for cycling really come across. I was impressed with his attention to detail, He really listened to what I was hoping to achieve from the bike fit, and didn’t try to sell me lots of expensive kit which. Really pleased with the outcome and learned a bunch of stuff too!
Amazing service, turned up at 17:15 and they team still managed to do the checks and allow me to take the bike at short notice staying an extra 10 minutes after closing to accommodate me
Top service from a very professional team at the Canterbury beanch
Thanks for my first bike purchase from Cycles UK
Thank you for repairing the gear shift on my Scott Addict 40. Seems to be working fine now. I'd give 10 out of 10 for the repair, but having to wait to get the bike booked in, and it taking a week to repair was a bit disappointing.
Friendly. Helpful staff
All really efficient and good communication
Outstanding service by experienced staff
Excellent staff!
Had what I needed in stock and very quick delivery
Quality bikes backed up by friendly and knowledgeable staff
Communication was top notch and extremely helpful, answering all queries I had. I wouldn’t hesitate to buy from Cookson in the future and would happily recommend to friends and family. Also particularly noteworthy was prompt response and action.
The service is fantastic, ordered the bike on Wednesday evening and it arrived Friday lunchtime..so quick. Really happy with the bike too
1st class
Great service provided by this store, friendly and knowledgeable staff.
Bought daughter a kids Trek bike for birthday, store was happy to store the bike for me until my daughters birthday.
Reason I choose Trek was due to the great Trade-Up programme the company offers. Great sustainability!
They did what they said they would do...no goal posts moved
Overall quality
Good helpful service, not pushy, resulted in me buying a Madone from them a few weeks later.
Impressed with the fact that you were willing to deal with my issue (a puncture) promptly and without any fuss. Much appreciated.
Friendly staff.
Great service, sorted everything out
Knowledgeable and helpful staff.
Friendly service and staff who are a credit to your company
They made the whole experience very personal and didn’t try to up sell anything
Had a mechanical issue on the Wednesday night group ride, left the bike in the shop overnight and got it back the following afternoon with other issues sorted. Great service as normal.
Dedicated to ebikes
Service was very good
Good bikes and good teachers
Good stock and service
Very polite and knowledgeable staff made you feel welcome and nothing was too much trouble.