Customer Testimonials
Friendly efficient service
There was a hiccup wben tbe original part failed, but the 30-day unconditional guarantee that the part carried was honoured without quibble.
Perfectly happy with the service.
Quick and good quality job done
My Brompton bike needed a gear adjustment and check over. Efficient prompt service.
Fantastic customer service. In with an issue and fixed within an hour.
Helpful lads
Very good discount on a quality bike, excellent service from staff
Helpful efficient and knowledgeable staff. Bike needed to be obtained from another shop but was prepared and ready at given time
Good pricing of a wide range of bikes. Very helpful and knowledgable support in store. Staveley Yard is better with paid parking to free up space
I ordered an Amflow left wireless controller from cookson cycles, and it came faulty. Shaun was very quick to respond kept me up to date with what was happening, and quickly resolved the matter. I would highly recommend cookson cycles for going above and beyond, once again, thanks Martin
very good range, competitively priced and exellent service
Faultless personal service
Great service as always
Great advice and customer service.
Helped us resolve a problem that wasn't thiers in the first place.
Highly recommended.
Fantastic service and great chat with the guys. Many thanks
Very knowledgeable people with great passion for what they do
There vast knowledge helps you pick the right product of the highest quality
Good quality brands and very knowledgeable, pleasant and efficient staff.
The friendliness of the staff and their knowledge. Also they have a great range of bikes and equipment
Very good service,very pleased.
Great service and advice. Top quality bikes
Spoke to the guys on the phone & they were really helpful & easy to speak too.
People very knowledgable and helpful giving a family welcome feel
Staff was very friendly and helpful with getting set up for the ride as well as returning the bikes.
Great service.
Helpfull staff
I ordered a chainring from Trekstore. As it was for a much older crankset the website was showing only one available at the Bramhall store. I rang the store to check before placing the order. The guy was extremely helpful and located the item, which meant I had no fears of the item being unavailable, and said it would be posted that day, once id placed the order online, which I did. The item arrived the VERY NEXT DAY, and was in excellent condition and was extremely well packaged. The service received was exceptional. Very pleased with the purchase and well impressed with Trekstore. Thank you.
Great staff great knowledge great bikes
Very friendly and helpful staff. Work done quickly and effectively. Good updates/comms throughout.
Sam and Dan were very helpful guiding me for my first eMTB. They let me have a couple of demos in the vicinity, which was very helpful telling the difference from my hardtail MTB. Lots of detailed advice on details and options. I bought a hardtail eMTB, and after a quick try on gravel was a bit concerned about the ride being a bit hard. The tyres were a bit hard to bed in the tubeless, and after getting a pressure gauge and tweaking them down, I was happy with the setup. A quick demo of the full suspension version was useful to confirm my decision.
Lovely shop with lots of stock to contemplate undisturbed, unlike most Oxford-based stores, which have to have the stock nailed to the floor! Thoroughly recommended.
Quick and pleasant service