Customer Testimonials
Good service.
Professional and friendly staff who are clearly knowledgeable, as you would expect . Great chatter, no problem to small (or large) prompt work and clear and rapid communications when the job is done and your bike is ready for collection.
Love the place
Helpful knowledgeable staff, items
In stock at a good price.
My go to cycle shop.
Great guys in Deptford store, really easy to talk to, although one guy was quite hard to understand, the rest of the team were cracking, service booked in for 7 days time, all then done in a day
Products were a good price and they were shipped very quickly.
Only minor niggle was that I received the "items have shipped" email about a day after I received the goods.
Friendly and efficient service- thank you !
Very happy with the speed of delivery
Always get things sorted quickly and professionally with a polite service. Thanks
Cusromer service
Price and availability, plus fast delivery. 👍
Expert personalised advice pre and post purchase
Excellent personal & caring service
Highly recommend all the boys at Cheltenham Cycles I enjoy my bikes and the service is brilliant! They always lokk after me
Looking to buy my next electric bike. Can't wait 😊
Barbara AKA 'B'
Customer service is great
Trustworthy and knowledgeable people. Great service and support. I wouldnt take my bikes anywhere else!
Great service - fast turnaround, pro-level mechanics, friendly staff, itemised and explained quotes and the shop looks a good place to hang out for a cuppa and cake even if you're not in for a bike fix or shopping.
Great service like the stickers with my order, nice touch
Excellent service and a beautiful and high quality bike.
Friendly and helpful staff. Quick response when I email with an enquiry or call the shop.
Helpful, friendly, knowledgeable staff. Like the text notification when bike is ready to collect.
Very happy with my new bike. Shop team seem really nice and very helpful.
I have already recommended them to multiple friends and riders on the trail.
Very friendly and informative staff tailoring product to my requirements - good quality product.
Friendly good comms, set expectations and delivered.
Excellent product and service from everyone involved with my bike from placing my order to collecting my bike, they built my bike and set it up for me, explained how the settings and the app for my phone worked. Would definitely recommend them to anyone looking for a bike.
The staff in the shop were very knowledgeable and happy to help!
Can’t thank Cycles UK Maidstone enough for the work and customer service I received. Very professional and knowledgable. I booked my bike in for basic service as I thought that’s all it needed. I received a phone call from technician James who explained that the bike needed more than just a basic service as he had found multiple worn bearings i.e headset, both wheels and bottom bracket. All in which got replaced plus gears and brakes tuned to professional level.
Went to pick my Mondraker Superfoxy Carbon R 2021 up on the day of it being ready. James and another member of staff had noticed that my brakes were squeaking and that the rear brake lever was pulling all the way back to the grip. Before handing my bike back they wanted to double check that there weren’t no leak’s coming from the caliper. On inspection there was no leak thankfully. James gave all pads and disks a good clean, as well as a re-bleed then went to bed them back in and gave another test. Job well done, brakes were good as new. All this extra work was at no cost I would like to add.
I was very happy with the price I was given for the main work that had to be done and to not charge me for the extra work was next level customer service.
On the same day I took my bike out for a good ride. Bear in mind it’s 5 years old, it felt like I had a brand new bike again. Very happy customer. Would highly recommend Cycles UK Maidstone.
Great hire bikes and service
Always great service. The team are always welcome and open for a chat and to throw ideas around.
Awesome product knowledge and the technical skills to back it up
Very nice service.
We have purchased all our bike from cycles U.K. Canterbury for many years and will continue to do so as we appreciate the level of customer service, and care that we receive. The dad and daughter always remember us as we will keep coming back.