Customer Testimonials
The bike I liked was reasonably priced. Ian from the Chelmsford branch took time to answer my questions, and provided advice to take care of my bike in future. Overall very satisfied by my experience
Great service, the technician called to discuss the repairs/ service etc and was honest and informed me of any extra work that would be needed.
The work was to the highest standard and the whole experience was perfect.
Very helpful and kind staff would recommend cycle house for all cycling needs as they are very noligeble and do anything to help.prices for servicing is great thanks.First name removed
Friendly, efficient and honest (took bike in for service, unlike other times I've been to other stores told me that all parts had significant miles left rather than up selling chains and break pads etc). Would highly recommend
The entire team are exceptional, superb knowledge combined with fantastic customer service.
Staff were excellent, very helpful and thorough. Explained everything to my son about caring for his bike.
Helpful staff. Walk-in access for servicing bike - no need to book. Regular updates on progress of service.
Super friendly and helpful staff.
This is the 1st bike in 14 years, that hasn't been an Internet direct order, and the 1st bike I've physically collected from a shop since 2012.
It was very refreshing to have it all built up and set up for me, and the staff spent ample time guiding me through its various features.
I would highly recommend them and their store, which carries a huge range of bikes and accessories to suit all aspects of cycling.
I love this bike shop. Great servicing and brilliant staff.
ONCE AGAIN FABULOUS SERVICE AND GREAT JOB FROM SADDLE SAFARI.SPECIAL THANKS TO ALL ESPECIALLY JONNIE, DAN AND CHARLIE.
CANNOT RECOMMEND HIGHLY ENOUGH.
ALWAYS GREAT SERVICE WITH A SMILE, ALWAYS KEPT FULLY INFORMED OF WHAT IS GOING ON WITH YOUR BIKE.
WOULD NOT GO ANYWHERE ELSE.
THANK YOU SO MUCH
I purchased my Grandson’s mountain bike from Cycles UK Maidstone, I’ve also been back a number of times for repairs and accessories. The team are always so helpful, friendly, professional and very knowledgable. I will be purchasing his next bike from them and definitely recommend. I wouldn’t go anywhere else.
Great bikes and accessories, knowledgeable staff
The staff are always friendly and helpful. But I must be getting old as I pade more for my fox full face than I did for my first proper mtb.
Very friendly and helpful customer service, a wide range of products with good availability and knowledgeable staff. A lovely place to shop for all things bike!
Knowledgable helpful experts on site and good range of products.
I purchased a bike for my son online. We realised when collected it was too small, Tom helped us by swapping it out for a bigger bike, He was extremely helpful & friendly. I would highly recommend this store and the people that work there!
I combined a bike fit with bike purchase so I knew the bike would fit me. Great service, good choice of bikes and good follow up with attention to detail.
The team is absolutely amazing, 10/10 service
Great range of bikes great staff James was fantastic. Melissa was also fantastic,
Very happy customer
Always a great service from Big Bear, I think the young lads name is Harry I dealt with for my service? He is super friendly, very attentive and is easy to communicate with.
Bike rides like a dream now, I like to look after it but I’m no bike mechanic so it needs that experienced touch every now and then.
Alistair is also a key member of the team, he sold me the bike a year ago and I was very impressed by him and that continues to this day. Riding through hubfest yesterday he stopped me to talk and check the bike was good after its service, he didn’t need to do that but he genuinely cares about the company and its reputation.
The only thing I would suggest and this isn’t a negative at all, is have you thought about a portal to check the progress of your bike service and/or your bike order? It would be great to see how long ahead is your bike, you could even suggest fixes on their for customers to approve, upgrades available and then alert the customer when the bike is ready for collection.
Top service all round, see you soon
Good selection of Treks ,and other cycling gear
Always helpful and friendly service,thank you guys !!
Good price and top quality products
Expertise
Initially I was drawn to these guys as they were local to me but as they were friendly and efficient also with reasonable prices I used them again recently.
Quick efficient and trustworthy
Matt and Miles are very helpful. It's a busy shop but they make the time to find out what you need. Just had my bike serviced, performed very well on SDW. Thanks very much:)
Great customer service, very helpful
Knowledgeable, friendly and always deliver
Very friendly and helpful staff in the Ilkley branch.
Very helpful staff from the warehouse in the Cumbria branch.