Customer Testimonials
Very knowledgeable and helpful.
They serviced our Grandson (10yo) bike and corrected the faults plus replaced damaged items. They informed of any possible future repairs needed. None required as yet.
Good customer service.
Friendly staff and knowledgable.
Maintenance service is very good and staff is really helpful.
Efficient, friendy, local service
Exceptional Service - Fixed More Than I Asked For!
I recently brought my bike with a Nexus 8 gear hub into the Whitefield branch for a repair. The issue was a damaged Allen key fitting for the cable release on the hub, but the gears were also suffering from frequent slipping.
As always, the team at Cooksons Cycles was fantastic. The staff are not only friendly and professional but also genuinely knowledgeable. They diagnosed the issue, communicated clearly, and carried out the repair.
The job was done perfectly. The primary issue is resolved, and to my delight, the gear slipping has also completely disappeared! It feels like I have a brand new bike. They clearly went the extra mile to ensure the entire mechanism was working flawlessly, rather than just fixing the one broken part.
I've had multiple jobs done by them, and they consistently deliver top-quality work. I cannot recommend them highly enough. Thank you to the Whitefield team for your excellent service!
My bike is first class. This company is exceptional and Arawn and Greg were absolutely fantastic and couldn't be more helpful. I would definitely buy from here again. These two members of staff were so honest and friendly. Many thanks.
First name removed
Fast service from experienced and reliable staff.
Good advice and quality products.
Friendly, helpful, great range
1st Class
As a new comer to mountain biking I had/have little to no knowledge
I dealt with Johny, he was friendly, knowledgeable, helpful but not at all pushy.
After great debate and then a little time thinking and further research I returned and placed my order.
The bike was ready for collection at the time agreed, the hand over was equally as good.
I'd have no hesitation in recommending Wheelbase
A 1st class service, knowledgeable friendly people and value for money. A pleasure to have done business with.
Even though the item I wanted wasn’t in stock they was quick to provide other options and also gave me a refund quickly
Excellent service and well designed products
Friendly quality staff great service
Friendly and knowledgeable people
Knowledgeable and helpful staff
Helpful staff and repairs explained fully and quick completion of repairs.
Great customer service 😀
Friendly, efficient, excellent repairs, good communications, good value
Great value and efficient service
Very friendly people who guided me to what I needed to buy
Friendly, helpful giving very good suggestions and advice. Highly recommend.
Dropped bike off for groupset swapping on Saturday and done by Tuesday. Works great and pricing was fair. Couldn’t ask for more.
Really friendly staff and would definitely visit the store again for any maintenance, advice or upgrades.
Helpful staff and straight forward processes
A bike shop run by cyclists! They know bikes.
Friendly and efficient service, thanks!
Good service.
Very helpful and informative, made purchasing easy.
Excellent service. Workshop completed the job really quickly and with good communications.
Good job .Not overpriced and they phone you when ready and text if work done needs discussed in advance.