Customer Testimonials
I went to the Trek store in Shrewsbury and the staff was extremely helpful. One staff member in particular, Maneth, went out of his way to help, and I can honestly say that I’ve never experienced that level of customer support, not only in the bicycle industry, but in any store. The place is amazing!
Always good quality products and very affordable, also very friendly and helpful staff
Competent bike service. Competitive pricing.
Very helpful and knowledgeable staff.
Well laid out shop giving room to inspect cycles.
Being able to road test was a definite plus.
Having stock and workshop time to get one ready while we were shopping was great.
Having first service included and someone to call with any queries is reassuring.
Will spread the word.
Excellent, attentive and speedy service - thank you!
Professional , Customer focused
great selection
quality products
knowledgeable staff
Local bike supplier who have been trading for a long time now giving good, experienced, service.
The guys at the store were friendly and professional. Answered any questions with ease. I will be back to hire a bike for the Great Glen way. The bike I hired was in great condition and I enjoyed a good day in the mountains.
Quick service
friendly and helpful
Fair assessment of the work required and I was pleased with the attention to detail eg fixing my bar end caps.
I prefer Trek products. The staff are knowledgeable and friendly.
Friendly and professional
Very helpful and friendly. My daughter loves her new bike.
The shop is only walking distance from me and the service was excellent.
I bought my bike from Primo about two years ago. No problems with it at all. Had an accident recently and took it in for some minor repairs. Very friendly and helpful - thanks Ben. Shifter straightened and handlebar tapes re-wound. Ready within an hour and a very fair charge.
Good staff.Always try their best. keeps customer well informed.
Price of tech service ,very reasonable.
M.J.Gray
Speed and efficiency
Friendly and knowledgeable team.
Always very helpful
Helpful, friendly staff who try to get the job sorted asap
Friendly helpful staff
Big Bear staff are always ready to advise and help you as a customer. Whether you are looking for a new bike or a small spare part you receive the same attention to detail.
My go to bike supplier and always who I recommend.
Great service . Fast and good communication will definitely be back if needed again! Nightly recommend
Nice friendly service
Excellent service from a very friendly and knowledgeable staff.
Great service as always
Extremely friendly and helpful. I wish I did my bit fit here too!
Polite and helpful. Skilled maintenance of Ebike. Prompt service. Thanks