UK

Customer Testimonials

Report a concern   May 22, 2026 — Rated 10 out of 10 by Jane Page Trek Bicycle Shrewsbury
What do you like about our products and services?

Great looking store and incredible range of bikes, and Pete is the most helpful and friendly guy you'll ever wish to meet. 10/10 customer service.

Report a concern   May 22, 2026 — Rated 10 out of 10 by David Lister Summit Cycles
What do you like about our products and services?

Friendly, knowledgable and professional.

Great service.

Report a concern   May 22, 2026 — Rated 10 out of 10 by J.S. Bikes of Inverness
What do you like about our products and services?

A personal friendly approach with a willingness to be flexible for the customers benefit.

Report a concern   May 22, 2026 — Rated 10 out of 10 by A.W. Trek Bicycle St. Albans
What do you like about our products and services?

The products are obviously of high quality, but they are available from a number of places including of course on-line. The reason I would go to the Trek Store is for the service that accompanies the products. All of the staff I've come across are very knowledgeable about their products and passionate about cycling in general (much more than me), so it's great to hear pros and cons and recommendations from people who know what they are talking about, rather than just on-line reviews from the general public.
Martyn has assisted my on a couple of occasions, and I've been very pleased with his help.

Report a concern   May 22, 2026 — Rated 10 out of 10 by J.S. Mountain Mania Carterton
What do you like about our products and services?

Very helpful stsff

Report a concern   May 22, 2026 — Rated 10 out of 10 by B.M. The Edge Cycleworks
What do you like about our products and services?

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Report a concern   May 22, 2026 — Rated 10 out of 10 by I.M. Wheelbase Lake District
What do you like about our products and services?

Very good range, very helpful friendly peoplel

Report a concern   May 22, 2026 — Rated 10 out of 10 by G.M. Joe Daly Cycles
What do you like about our products and services?

Amazing service and range of products.. thanks Louise and team!

Report a concern   May 22, 2026 — Rated 10 out of 10 by J.W. Cycology Bikes
What do you like about our products and services?

Attention to detail,
Patience with customers, takes time to listen, offers options and provides feedback through service.

Great service from an increasingly rare genuine highky skilled yet caring team.

Report a concern   May 22, 2026 — Rated 10 out of 10 by K.R. C & N Cycles
What do you like about our products and services?

Great service- cycling is so much smoother and less effort since

Report a concern   May 22, 2026 — Rated 10 out of 10 by Anne Powling Beyond Bikes
What do you like about our products and services?

Local, professional, communicative, easy to deal with

Report a concern   May 22, 2026 — Rated 10 out of 10 by S.M. Trek Bicycle London Battersea
What do you like about our products and services?

Edwin was amazing in store, they put all the accessories I brought onto my new bike. Ensured I knew how to ride it, charge the shifters up and they even sent over afterwards lots of useful YouTube clips on how to take care of the bike.
Honestly nothing seemed like it was too much hassle for him.
Would definitely recommend

Report a concern   May 22, 2026 — Rated 10 out of 10 by Nick Palmer Wildside Cycles
What do you like about our products and services?

Cost effective and excellent service

Report a concern   May 22, 2026 — Rated 10 out of 10 by M.S. Bikes of Inverness
What do you like about our products and services?

Everything done on time, no fuss, itemised bill, friendly staff.

Report a concern   May 22, 2026 — Rated 9 out of 10 by C.J.O. Big Bear Bikes
What do you like about our products and services?

Price comparison.
Knowledgeable staff
Range of products to see.
Ability to test drive bikes.

Report a concern   May 22, 2026 — Rated 10 out of 10 by S.M. Bikes of Inverness
What do you like about our products and services?

Pleasant staff who do exactly what they say they'll do.

Report a concern   May 22, 2026 — Rated 10 out of 10 by Tony Ferris Evolution Cycles
What do you like about our products and services?

Great choice of products (I went for a custom wheel build). Very quick build and ship time and amazing customer service. Emails with a few questions were answered promptly and with all the information requested plus more

Report a concern   May 22, 2026 — Rated 10 out of 10 by L.B. Summit Cycles
What do you like about our products and services?

First class service when looking for bike and first class service in delivering, setting up and providing instruction on how to use bike

Report a concern   May 22, 2026 — Rated 10 out of 10 by D.B. Trek Bicycle Bicester
What do you like about our products and services?

Great service by Ben. Friendly, informative and knowledgeable about the products. He made our purchase a pleasure.

Report a concern   May 22, 2026 — Rated 10 out of 10 by A.M. Joe Daly Cycles
What do you like about our products and services?

Great service

Report a concern   May 22, 2026 — Rated 10 out of 10 by F.D. Summit Cycles
What do you like about our products and services?

Good quality bikes with great after sales service

Report a concern   May 22, 2026 — Rated 10 out of 10 by P.C. Mourne Cycles
What do you like about our products and services?

Very helpful people nothing is a problem

Report a concern   May 22, 2026 — Rated 10 out of 10 by J.C. Cycle Centre Newcastle
What do you like about our products and services?

Friendly and knowledgeable staff

Report a concern   May 22, 2026 — Rated 10 out of 10 by Tom Lafford Forge 1860
What do you like about our products and services?

Expert service from a team of real professionals. The bike is perfect.

Report a concern   May 22, 2026 — Rated 10 out of 10 by D.B. Veloline
What do you like about our products and services?

Fantastic service

Report a concern   May 22, 2026 — Rated 10 out of 10 by Des Pugh Trek Bicycle Shrewsbury
What do you like about our products and services?

First class service carried out by friendly staff

Report a concern   May 22, 2026 — Rated 10 out of 10 by R.N. Amped E-Motion Cycles Ltd
What do you like about our products and services?

I took my Haibike because the Yamaha motor failed, although the motor was no longer in production they were really helpful.

Report a concern   May 22, 2026 — Rated 10 out of 10 by Mandi Marzen Summit Cycles
What do you like about our products and services?

Everyone is so knowledgeable- love that it is so local. I feel like i can pop back in with a question and know that they will be able to help. Absolutely love my bike too

Report a concern   May 22, 2026 — Rated 10 out of 10 by B.M. Cycles UK Canterbury
What do you like about our products and services?

Friendly, knowledgeable, and all round just a really helpful bunch of people.

Report a concern   May 22, 2026 — Rated 10 out of 10 by Stephen Feller Wheelbase Lake District
What do you like about our products and services?

Fantastic service,easy to deal with,,


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