Customer Testimonials
Being able to call in and. get help with a mechanical problem, including a puncture.
Great after sales advice and service
Very knowledgeable and helpful
All staff very friendly and helpful
Amazing shop and service. Staff always extremely friendly and knowledgeable. Keep on coming back with all of my bikee
Great looking store and incredible range of bikes, and Pete is the most helpful and friendly guy you'll ever wish to meet. 10/10 customer service.
Friendly, knowledgable and professional.
Great service.
A personal friendly approach with a willingness to be flexible for the customers benefit.
The products are obviously of high quality, but they are available from a number of places including of course on-line. The reason I would go to the Trek Store is for the service that accompanies the products. All of the staff I've come across are very knowledgeable about their products and passionate about cycling in general (much more than me), so it's great to hear pros and cons and recommendations from people who know what they are talking about, rather than just on-line reviews from the general public.
Martyn has assisted my on a couple of occasions, and I've been very pleased with his help.
Very helpful stsff
.
Very good range, very helpful friendly peoplel
Amazing service and range of products.. thanks Louise and team!
Attention to detail,
Patience with customers, takes time to listen, offers options and provides feedback through service.
Great service from an increasingly rare genuine highky skilled yet caring team.
Great service- cycling is so much smoother and less effort since
Local, professional, communicative, easy to deal with
Edwin was amazing in store, they put all the accessories I brought onto my new bike. Ensured I knew how to ride it, charge the shifters up and they even sent over afterwards lots of useful YouTube clips on how to take care of the bike.
Honestly nothing seemed like it was too much hassle for him.
Would definitely recommend
Cost effective and excellent service
Everything done on time, no fuss, itemised bill, friendly staff.
Price comparison.
Knowledgeable staff
Range of products to see.
Ability to test drive bikes.
Pleasant staff who do exactly what they say they'll do.
Great choice of products (I went for a custom wheel build). Very quick build and ship time and amazing customer service. Emails with a few questions were answered promptly and with all the information requested plus more
First class service when looking for bike and first class service in delivering, setting up and providing instruction on how to use bike
Great service by Ben. Friendly, informative and knowledgeable about the products. He made our purchase a pleasure.
Great service
Good quality bikes with great after sales service
Very helpful people nothing is a problem
Friendly and knowledgeable staff
Expert service from a team of real professionals. The bike is perfect.
Fantastic service
I recently purchased a Whyte Kado RS from the Ilkley branch. I have nothing but praise for all the staff in store including Nick and Theodore. Still being new to E bikes and mountain biking as a whole they were really supportive, took the time to explain everything and my shopping experience from start to end was seamless.I'm really happy with the bike and grateful for all the help :)