Customer Testimonials
it's like having a new bike again
(apart from all the scratches)
Personal service! HFTH remember who I am, what I ride and how far I have to drive to see them! It’s like they love my bike as much as I do..
The products are high end at an affordable price with great no pressured sales.
Excellent Service.
Very helpful.
Always great service, clear communication regarding what work is recommended on my bike (for service). Lovely staff and great turn around times.
Very helpful and fixed the headstock bearings
Friendly, professional, and the work was done on the spot.
Friendly and local.
At cycle uk the staff are brilliant they greet you with a smile 😃 and are very polite and helpful and will sort out your problem and put your mind at rest, And there prices are very reasonable
Great service and friendly team.
HFTH is always my first choice...
Friendly, professional service
Very responsive and helpful young man who took my call was polite and helpful managed to get my bike sorted at short notice. Explained costs implicated before major repair so I could make informed choices about what to do.
Thank you.
David and crew is just great with any issues with my bike or any queries. Things get done in a great timely manner
Very good selection of bikes and exceptionally helpful staff
Very professional response to my disappointment to hear the chain had lasted such a short time. Appreciated the after sales advice to extend the life of the new chain though would have appreciated this more had I been informed at the point of sale. Delighted with the same day service though would have appreciated a more accurate estimation of time.
Ian was extremely helpful when my electric bike broke on a part that is very unusual to break, he helped me source the part and got it fitted once it was purchased, brilliant efficient service
Quick
1st class repair and was able to fix the problem ASAP
Bikes are brilliant and the customer service is just as good . Everyone is so helpful
Excellent discussion, help and advice on ebikes from a very knowledgeable member of staff.
Always reliable and excellent service
Quality products and first class service from the team
Great bike service, good comms, helpful staff
My issues were dealt with promptly and professionally
Firstly Mariana, super helpful and energetic, the shop is ok, the local is ok, the range is going to be hard to have the full range in a slightly smaller location
Personal service so rarely found these days. Time was taken to ascertain my requirements and in finding a suitable bike to meet my needs. Nothing was too much trouble and as a consequence would definitely return here for further products.
Great support and attention
Always get a great service from Cycle-Ops. They always take the trouble to explain what they've done and why they've done it. They are conscious of costs and won't do anything unless it absolutely needs doing. I never take my bikes anywhere else.
Very positive staff that resolved the issue I had with the bike
Nothing was too much for them
The product had everything required and the customer service was excellent