Customer Testimonials
Great selection and knowledge of products
Fantastic service support from the team at Trek Bristol, Charlie is next level brilliant. Had an issue with my Domane which was identified really quickly and resolved there and then I own two Trek bikes and whilst they are really great it’s the Trek service that keeps me coming back.
Very friendly and competent owner and staff
Great advice, knowledge of the bikes, and patience with me when I wasn’t sure about my choice. Had two different bikes in to help choose size, as I was a bit of an inbetweener. Thanks for your help George, I wanted to get it right.
Pick up day… Luke spent over an hour setting the new bike up for me, couldn’t have been more helpful, thank you Luke, sorry about the weather.
Just got back on new bike, from a 20 miler…. Best time this year!
Couldn’t be happier, thanks to all at Wheelbase Staveley, dead serious about bikes!
Always friendly, always helpful
Wide range and great service
Very good customer service
Brilliant, patient service from lovely knowledgeable staff. Happy to answer any questions and made sure I got the right bike. Really thoughtful optional add ons to make for a fun and safe trip. Thank you!
Took two bikes in to be serviced, staff friendly and professional. Gave good advice about bikes to look out for going forward should we want new ones.
Fantastic service start to finish. Prompt updates, friendly staff and an extremely well packaged bike delivered. Highly recommended!
Great service from Steve and Tom. New bike set up perfectly and well demonstrated with no rush.
Pleasure to deal with and very professional. Would certainly recommend.
Stylish and always a good service
I found the exact bike I wanted. It was in stock and had ten percent discount. It arrived a few days later and I am over the moon!
Staff all friendly & ready to answer questions & on one occasion demonstrated how to mend a puncture on a tubeless tyre
Great service, especially from the workshop. Loved the WhatsApp messages with updates. Couldn’t recommend them enough.
Friendly and knowledgeable experts
Going the Extra mile - friendly unpressured approach- thank q Bob!
Great service!
Great service, and great deal on a new bike!
Fantastic bike shop And both stuff they are great
Definitely I will recommend this shop And thanks for both Paul they were great to me.
I brought my bike in at very short notice and had my ceased up chain replaced and tires pumped up. Very friendly and helpful staff. Pleased with the level of service, couldn't recommend enough.
Always a friendly and efficient service. Not too snobby.
Speed and friendliness of service.
Great selection of both bikes and equipment. Great service, warm and welcoming staff with plenty of great advice. Would highly recommend
Had a phone call saying what I ordered was out of stock, but they could offer an alternative. I raised a technical question and the guy explained everything and reassured me. Talked me through some things and got the alternative sent out to me rather quickly.
10/10 for customer service. I felt valued, unlike some big companies.
A friendly and very helpful service from an excellent bike shop
So professional and explained everything to me .
Thanks you
Knowledgeable and reasonably priced
Great mechanical service with a smile. Thank you.
Excellent service from the team member in store, knew which product to point me towards based on my requirements. Friendly, helpful and welcoming.