Customer Testimonials
Excellent bicycles and first class back up and support.
Friendly knowledgeable staff and a fair price for the service I received
My needs were listened to, a solution found and ordered, and service excellent throughout the process, including delivery.
Friendly and interested staff keen to help
Great service and communication. I liked that you phoned to tell me what work was needing done to the bike and to check that I wanted it done.
I was pleased with Cycle Shack's helpful, thorough and friendly service.
Thanks
Great people. Always helpful
Tom was very helpful in servicing.
Staff were helpful, explained what I needed for my son based on his age and height. Happy with the experience and the bike I purchased.
Fast helpful lots of knowledge good value
Great shop always friendly and helpful, fair prices for service
Staff have a great knowledge of bike and accessories plus always polite and helpful there products are not the cheapest but are good quality.
Bike now running like new
Thank you
Service, Service, Service
Nothing is to much trouble.
Great advice, great bikes and great ....... service.
Very helpful advice, well stocked shop with a great range of bikes for all ages.
Great knowledge from the guys in store. I’m new to buying a road bike and they helped me pick something out suitable for my experience and also recommended the basics that I’d need to get going. Didn’t feel like I was asking stupid questions at any point. Would definitely recommend this shop to anyone and I’m sure I’ll become a regular going forward!
Level of customer service in store by German to set up the bike and educate me on various aspects was excellent, as was the email communication during the process of ordering and arranging collection.
Prompt service and good communication and decent prices
Very good service and Matt is very professional will go above and beyond to help
I bought my bike from Trek Shrewsbury 3 years ago. Great customer service and they helped me choose a bike that I needed not what I wanted (did I really need an expensive Madone carbon road bike for my 20 mile commute to work or would the all round aluminium frame Domane with panniers be better for me? I opted for the Domane with mud guards and panniers, far more sensible). It went for a service in mid May. I was told it would be about two weeks.
After a week I got a message, the bike was ready. Nice and clean, bearings replaced, chain replaced, new bar tape, a couple of new brackets on the mud guards.
I can't fault the service. It's more expensive than some places, but you get what you pay for. Buy cheap, buy twice.
It's ready for the next 3000 miles now.
Overall, very happy.
Rapid friendly service when my chain snapped.
Excelente customer service.
Product and service availability.
Really good service dept and fantastic range of gear in the shop
Super helpful and very knowledgeable. Couldn’t have asked for more.
Great selection of bikes and gear
First time visiting the shop even though I have driven by it over a thousand times
Very good quality and affordable
Great customer service, very friendly and got the bike prepped and really to take away straight away. We had a very happy toddler. Thank you very much.
Fab service and great products! Our fav bike shop
Very friendly staff who provided us with an excellent service. Great selection of new and second hand bikes.
Quick and reliable bike servicing and repairs