Customer Testimonials
Friendly, factual and reliable
Good advice,polite and very helpful
The people there are so good , nice and acomodating ,they will give you a listening ears and they will attend to you calmly and respectful maners
Excellent service, very knowledgeable and they trouble shooted my gear issues until solved. Highly recommended.
Good staff and great service
Knowledgeable and professional staff. Well priced and good service
As always, excellent service from the team
Friendly and expert advice, good prices
Excellent efficient repair to my bike.
Really helpful and knowledgeable staff
I love that I am not a ‘serious’ cyclist and everyone in the shop is so helpful and non-judgmental about my level of knowledge
Good brands and all staff knowledge and friendly
Personal
Bike hire from friendly and helpful staff. No hassle to book. Shop situated next to easy parking and access to good cycling routes. Bikes good quality and well maintained.
Great service
Products are great good amount of choice and stock in the Poole branch. Most importantly the service that your team offers is far superior to other bike stores and this is what will help you sell your products.
Great advice on the most suitable bike and wheelset to meet the needs of the ridding I'm doing. Brilliant communication and bike always set up to the highest standards. Definitely recommend Bay Cycles
Friendly service. No suggestions of upselling. Trustworthy and reliable. Customer focus. Backup of solid service department is authentic and reassuring, including for after sales. Feels like a proper bike shop.
Very good and quick service. A trustworthy place.
My repair was dealt with quickly and efficiently. Good job!
Prompt, accommodating, proactive, personal and skilled. Very happy customer:)
Competitively priced and fast , friendly service. Will buy there again.
Excellent costumer service.
Knowledgeable and professional staff, helpful and enthusiastic
Like the Trek store compared to independent bike stores which often have limited availability.
Quality build products and very helpful and polite staff
Fast and efficient friendly staff
Great service
Friendly and efficient service as always.
Very professional and knowledgeable.
Prompt service. Friendly and engaging staff