Customer Testimonials
Friendly staff, great service and advice
friendly team, provide honest and measured advice, realistic timelines. welcoming!
Always get good advice before buying or getting a service
The cycle hub is friendly and the MTB course was excellent. Great idea to have a women only course. The courtyard cafe was efficient and the food was lovely. The online booking service, however, is not fit for purpose.
Good selection,helpful staff
Very friendly and helpful
Very friendly and reliable service.
I’ve serviced all my bikes here regularly. They also accommodate when you turn up with small issues. Usually it gets fixed on the same day if they have capacity.
Very happy to have a Professional cyclists shop near me.
Dropped my bike off at 2pm expecting the service to take a few days but the workshop managed to get it back to me same day - very impressed !
Awesome service as always...😁😁
Friendly, professional and brilliant service. Very helpful and services my bike on time as I needed it urgently done. Really accommodating friendly bunch of folks at Veloline Farringdon
Everyone in shop were an absolute pleasure to deal with.very knowledgeable and I believe they went above and beyond to make sure I knew everything I needed to know about my new bike and even helped me set up the registration and app so it was ready to go! Would recommend them highly!!
Not giving money to Billionaires. Local shop with staff who know what they are talking about and are passionate about what they do.
Good service. Excellent bike
Very helpful and knowledgeable about my issue, laid back and very flexible and easy to deal with, when the work was done was of a high standard. Great - many thanks
Great friendly service!
Good products and range of products, absolutely excellent service and really great people.
Great customer service, very helpful and knowledgable
It was a bit longer than I expected, but quality is very good. Next time will plan in advance
Good service. Good exchange.
Good quick service.
Fantastic service and helpful staff who were happy to answer any of my questions with expert advice!
Very friendly and couldn’t do more
A spoke broke on my rear wheel, so dropped off at the workshop and they managed to repair before the weekend. Very grateful of the quick service but this is because they care and knew I wanted to be back out on my bike on Saturday.
Thanks Chaps
As a complete amateur, beginner cyclist I was really impressed by the inclusive and helpful approach of all the staff. The customer service was excellent and I’m really pleased with my new road bike. Thank you so much for your patience and help!
staff very knowledgeable, helpful and friendly
Great service as always. Always very knowledgeable too. Thanks again!
The bikes ,customer service
Everything
Friendly helpful service. All enquiries promptly dealt with, and excellent communication.
However
Observations on the R/A/G reports
1-The rear tyre is too big and has been causing wear to the rear stays. ---
The 2.6 tyre is as fitted to the bike from manufacture and supply, I ride in all conditions across a wide variety of surfaces. It is inevitable that the tyres will pick up detritus that will come into contact with the stay arm .
2-The bike came in very clean and we think the customer has been over washing it, a jet wash should never be used-
I clean the bike after virtually every ride and dry off and oil.
A jet wash has never been used on the bike, it is wasted with a bucket and sponge.
I am also aware that you may decline to work on a dirty bike, or charge me, according the bike was fully washed and polished before being submitted for the work
Fast efficient service, friendly attitude.