Customer Testimonials
Very nice efficient and helpful staff
I had a bike fit with Paul over the weekend and couldn’t recommend it more highly. He was extremely knowledgeable and detailed, and spent a great deal of time making sure not only that my bike was set up correctly, but that I understood why each change was being made.
If you’re looking for a bike fit, look no further - Paul is your man.
Thanks again, Paul.
Great staff, service quality, communications, value.
Great price and very quick delivery from order. Top class.
Good advice
Knowledgeable staff
Prompt service
Good communication
Great service and really good range of products. Very happy with the purchase
Quality stock and a range to meet most requirements for cycling.
The team are very knowledgeable and keen to share that with all their customers.
Customer service was excellent. Ben did a fantastic job re: bike fit and bike choice.
Always friendly and helpful.
Very reliable & Professional service. I travel from North Wales to Cookson Cycles for all my Trek Ebike repairs & service’s because of the friendly welcome & attention to detail from all the lads @ Cookson’ s over many many years. Thanks to all 👍
Excellent service, Everyone super helpful and knowledgeable.
Staff are always really helpful and friendly, and the work on my bike when needed is always spot on
I called at 10 to see if the mechanic was available to look at my bike. Took it. Put it straight on the stand and fixed the issue there and then. Tuned everything. Back on the road by 12.
They are always helpful and do a great job. What more could you want?
I am always impressed with the friendly and professional service from Barry and Mark at Ridgeway cycles. Combine that with competitive pricing, and good advice, it pays to support your local bike shop.
Thank you Martyn and team helping me with a quick service and tyre change for my Marlin 5...Really great friendly and professional service!
Really nice staff and service. My bike came back like if was brand new
Very impressed from a call after ordering online to confirm the order but also thank me for the order, to the updates on order and build of the bike to collecting. Genuinely cannot fault any part of the whole process and to top it off, it was the best price I could find for the bike I wanted. Thank you.
Everything good, absolutely no downsides. Brilliant, friendly service from start to finish at my closest branch in Darlington, and also by e-mail to Wheelbase HQ at Stavely. I couldn't be happier.
Fantastic staff, knowledgeable and helpful
Great bikes. I have two Treks. One for road and one for touring. Both are excellent. I also bought their curcuit shoes and helmet for every day cycling. Both do the job well and comfortable. Just bought the Trek electric portable tyre pump. So life just got easies on the bike!
Fantastic Service.
Very professional, polite, friendly and approachable.
Very knowledgeable.
Highly recommend.
Excellent customer service, products were at a good price
Keep service records on fie so Its like a car service
Fast, efficient, knowledgeable. Great to have a local service with a quick turnaround.
Great service received again today from the team at Trek MK, Ian resolved a small technical issue while I grabbed a coffee. Thanks again for your help, I look forward to my next visit.
Thorough understanding of the problems with mountain bike tyres & range of solutions. Very quick and efficient service.
Always very reliable, if you order something it comes, communication is excellent so you always know where you are. The can get a wide range of stuff if you ask and customer service has always been top notch. I’ll pay slightly higher prices to support them in return for great service and having them local
Product is very good quality, sales service excellent, knowledgeable and informative. Great range on display and in stock.
Great shop for all your accessories good advice on bike gear and a nice vibe to the place with the coffee shop 🚴🏻
fast, accurate, good website. It would be nice if they answered the emails, but everything is perfect!