Customer Testimonials
Good
Very helpful staff.
excellent all round
I travel some distance to bring my bikes to Bay Cycles for servicing. The reason for this is that I am grateful for the great care and attention given at all times. On this occasion there were several issues of which I was not aware, which could have been potentially dangerous.
Putting these right involved a lot of work to find me the best option. As ever, I trust Bay Cycles for their workmanmship and general professionalism.
Website was easy to navigate - once order was placed communication with store was excellent, they kept me updated until my item was shipped with tracking number.
Bike arrived in perfect condition - packaged excellent for transport. Will definitely recommend Gary's Cycles to friends & family.
Wonderful customer service and bikes. Thank you
Friendly, knowledgeable service. Good selection of top quality products .
Knowledgeable staff. Ease of getting products.
You have a wide selection of bikes and customer service is king!
Very helpful, knowledgeable and friendly
Good customer support
Extremely knowledgable and friendly staff(Phil,Ian,Jack).Very good value.Attention to detail.
Loads of really quality products and incredibly knowledgeable staff who can answer questions. They're the only place I've found who can supply a ladies bike in XL which is really refreshing. Staff are friendly and approachable. Fantastic local business I was delighted to support.
Quality and speed of service
Friendly service and very knowledeable
A store with a good range of bicycles, accessories and clothing located in a very accessible location. The manager, Pete, is clearly very knowledgeable and passionate about bicycles.
Easy speedy delivery
Great people who love their job and know their stuff, helpful and prepared to sort out things at short notice
Super helpful, friendly staff who go out of their way to help. Clear understanding and management of expectations of turnaround times in the workshop. Great selection of parts available for repairs and upgrades. Thanks guys I really appreciate it!
Great service, we'll informed, helpful and knowledgeable, no complaints from me.
Genuine care and attention
Excellent knowledge in diagnosing faulty components.
Thanks a lot!! Perfect.
The knowledge, friendliness and competency of the staff.
Great service, very helpful.
Personal approach and unhurried process.
Really high quality bikes & equipment. The team were amazing, really knowledgeable and the whole process of choosing my bike & accessories was seamless. One item needed to be ordered in and as soon as it arrived, they called to let me know. When I picked up my bike, all my accessories had been fitted and real care & thought was put into making sure it was the right fit for me (and for my car 🤣). An awesome team - thank you! I will definitely be back should I need anything bike related. Also, can’t wait to see what local rides I can join as part of the Trek Strava group.
Well done guys! 👏🏼 👏🏼 👏🏼
Overall service was super as ever. Always helpful and product knowledge always shines through
Excellent prompt help and friendly advice from the team when I turned up with a wrecked tyre in the middle of a ride. Thanks!
Friendly staff
The people in the shop are very helpful