Customer Testimonials
Knowledgeable staff kept me informed while I was waiting for my bike to come back into stock overall great service so would recommend
Great service, really fast turn around and very helpful staff, thanks very much for fixing my bike.
Carl is a great mechanic, very thorough, excellent service and advise
Called in for an “emergency” bearing repair, very reassuring and no drama.
Repair done very quickly (and reasonably) then I was contacted to let me know.
First name removed
Always helpful and know what they are doing
Very friendly and helpful staff, got my bike ready for me earlier than they said it would be as they knew I had afternoon plans.
Faultless service , went out off there way to get a bike in at short notice. Very knowledgeable and helpful staff . Honest advice given too any questions on products/accessories , not looking to sell you anything you don’t really need . Would highly recommend to anyone.
Trek Bristol are fantastic. My rear mech gear cable was very frayed and slipping in the grip holder. I turned up on spec on Saturday morning and the mechanic threaded a new internal cable there and then.
Beautiful job done, plus some general bike maintenance advice/tips for my upcoming 14 day endurance cycling challenge.
So glad I got the cable sorted promptly.
Thanks guys, great five star service. 👍
Very quick service at a busy time. Thank you.
Good advice about which bike and good follow through on delivery and set up.
Very useful session with Jimmy to dial in a pursuit/TT position for my track bike.
Speedy friendly service
Had my e bike serviced. Guys at the service area were very knowledgeable and did a good job on my bike. Couldn't get my bike serviced at my local Trek shop (Bath) so took it to Bristol store. Would probably prioritise Bristol store over Bath store even though it's further away. Well done guys, good job.
Very pragmatic and helpful in dealing with my tyre presure loss problem I had (the bike being bought from another supplier was no issue). Alex was very helpful on the phone, very logical in his approach and happy to explain any matters I was not familiar with. I was impressed that he recommended leaving the wheel overnight so they could check pressure retention the following day. Very straight forward and easy to deal with - I'll definitely be going back again.
Good choice and brands
Bike hire for the e bikes, the staff we’re very informative and helpful
Very helpful, easy to deal with, let my grandson try the bike first.
Everyone in the shop was amazing, from helping us find the right bike to walk us through the bike to work scheme process. They also went above and beyond to find records from when we bought other bikes years ago, were able to provide the serial number for my daughter's bike, which was recently stolen, and honoured the free service offer for two other bikes, despite of us not keeping the purchase receipt. I am impressed with the service, thanks a million!
Very friendly staff, extremely accommodating - forgot to ask his name, but a lovely man wearing a black cap saved the day twice this week with dropper post issues!! Thank You 👌💫
Great selection of bikes available to see and test at the store.
Staff knowledgeable, friendly and helpful, the customer service provided at Big Bear Bikes makes choosing a new bike a very enjoyable experience. Thank you.
Superb service from the lads in the shop 👌👍.
Superb kit stocked ; especially the Cervelo R5 in the window! ..
great bike at a good price and friendly service
Although I had to return my Bike for repair due to a fault with the forks under warranty. The service I received from the staff in the shop was excellent. As the repair of forks would have to be sent away for repair, I requested if there was any chance of a loan bike for a ride I had the next day. I was referred to the store manager Alex, who without hesitation provided me with a loan bike which was very much appreciated. Although the fault was due to mechanical failure I felt the store staff done their best to make me feel a valued customer. Thanks
Fantastic service as always!
A great range for any budget
Very helpful and knowledgeable staff
Absolutely blown away by the team at Trek Bicycle Bracknell.
I recently had my bike upgraded in store and the whole experience was flawless from start to finish. The level of service is on another level. You can tell straight away these guys know their stuff and actually care about getting the best result for you.
The staff are friendly, knowledgeable, and make the whole process feel easy. No pressure, no upselling, just solid advice.
Huge shoutout to Ed for the work on my bike. It’s riding better than ever and feels like a completely different machine.
Great service, really knowledgable helpful staff
Excellent service from Dominic in the Ilkley store. As a relative novice to the world of road bikes, Dominic talked me through electronic braking, etc, expertly. Customer care was first class. From start to finish, from first enquiring about the Cycle to Work scheme to the collection of the bike, Wheelbase have been great. Highly recommended.
Good variety of cycle clothing, parts, servicing and new bikes to keep you coming back
Great service. Friendly staff and full of good advice. Good range in stock.