Customer Testimonials
Courteous, knowledgeable and efficient. Kept me informed as to what was happening.
Other businesses should watch and learn how things should be done.
Great service from First name removed Stark and the team.
Always ready to help.
The staff really know their stuff and are super lovely and accommodating!
Rides on Air are always ready to help, with their quick response and action plan, when my bikes need fixing. Communication is excellent, and so are the range of products.
Ben at Bicester was fantastic, really helpful with trying out a bike and everything surrounding that as I'd never owned an ebike before. There was also another employee in the Bracknell shop that was very helpful in advising me on helmet fit.
Great service. They take care of everything very quickly
Staffs are very approachable! Bikes are good!
Contacted Trek Bicycle Shrewsbury regarding a part that was the wrong size, purchased 3 months earlier. Due to damaging that component with my faulty torque wrench I could not return it.
Replaced at a great price with free postage as a good will gesture.
Great service.
Always have what I need and great customer service!
Good selection an excellent staff
Needed a mudguard support bridge for my Checkpoint AL3, ordered, delivered, fitted within 3 days!
Can't beat that for service, A+
Lovely Santini Lidl-Trek jersey. One of the best- fitting garments they've made in my opinion, and they make some quality clothing. Very exciting to be honest.
Also, very prompt delivery, well-packaged and free delivery. It's all good here in Liverpool. Well, apart from Everton getting beaten in the 101st minute, but that's another story.
Ordered item late afternoon, arrived the next morning. Really fast delivery and one of the cheapest I found online. Never used Cookson before but will be using again in the future and already told my MTB mates.
One Happy Customer 😊
Very friendly and a quick and efficient service.
From one shop to another, you guys helped us out with no hesitation, if we ca repay the favour anytime, then just give us a shout 😊
Everyone is always so friendly and helpful. And I never feel judged for asking very basic cycling questions.
The guys are always friendly and helpful. Seem able to fix any problem. They will always try and fit you in no matter how busy they are. They are very knowledgable and always put in 110 per cent. As a customer i am very lucky to have them so close to where i live. Fantanstic!
Great all around.
Exemplary service from the workshop
Very happy with the service supplied by Paul and Jake following my recent visits to Cycle Ops.They have done a fantastic job.
Great Service, I purchased through the cycle scheme and had a call within a day of it being approved that my bike was ready. Nice and quick authorisation and handover in stirr
Expert knowledge
Ian and Harry both very professional and good customer service 👍
Nice bike, good price l, great service
Picked up my new bike yesterday. Really pleased with the service. Its my 3rd bike from Wheelbase and they have always been great with competitive prices. I have attend 3 demo weekends and I see them more of a cycle family than a shop. With definitely purchase another bike from them again
The team provided exceptional assistance and communicated each step of the process thoroughly.
trek bikes and free service
Customer service and care top class, txt when done and reasonable price!
The guys in store were very helpful and knowledgeable. There was a good choice of bikes in store and it was all a very easy and pleasant experience.
Kept me informed about costs etc whilst bike was in for service & was all done in a day
Great experience with this bike shop. I’d travelled over three hours to the trail centre and then ran into a mechanical issue with my ENVE wheel, which could have easily ruined the day. The team were quick to help with the problem efficiently, and got it repaired so I could get back out on the trail.
The service was excellent throughout, really helpful, and friendly making the whole process easy and stress free.
I really appreciated their support and wouldn’t hesitate to recommend them to anyone needing reliable, high-quality service works.
TOP NOTCH STAFF 👌