Customer Testimonials
From the moment we walked into the shop, we were well supported by Mike and his team. They were extremely supportive and professional. We had gone in to browse and check the size of frame i would need - at no point did we feel under any kind of pressure to buy. The whole experience with the knowledge and discussion around the bikes available was really helpful. We will definitely revisit this store again in the future and highly recommend them.
Always welcomed with a friendly smile. Great service , prompt, efficient and knowledgable. Awesome set up and great bike shop.
Amazing customer service, very friendly and professional customer care!
Thank you for my daughters bike!
Very responsive via email suggesting initial self help options. Actual repair was performed quickly, issue was explained and it was made sure that the link to my app was in place and I understood how to use it.
excellent work
The service was fantastic.
Great service
Very good service, the guy did a brilliant job and very happy
Friendly and listen
I'm really pleased with the carried out servicing .
What keeps my coming back is the service Gorge1860 consistently provide.
Always willing to help a rider in need.
One of the very few places I trust with my equipment.
HFH never try to rip me off. Always advise me on best options and try to save money.
Great service, polite, friendly and knowledgeable. I would always trust my bike fix with these guys. Superb service, thank you.
Great service and knowledge
1. Test ride availability
2. Cycle to work scheme accepted
3. Exceptional communication and support from knowledgable and genuinely interested staff (particularly Dan who looked after us from start to finish). He provided prompt updates both in store and over email. Dan and Alderney also sparked interest over conversation (eg, about planned Trek rides and cyclocross racing experience). They are both assets to Trek Bicester.
4. Care with bikes at hand over (Dan again!)
5. Easy to access store
I had excellent in-store advice from Theo - I went into the shop as a complete newbie, but we narrowed the bike choice down to the one that I ended up buying from them. I'd thoroughly recommend going in to talk to them as it was all super friendly.
Helpful staff.
Client service was amazing. They knew my name as I walked in...
Have been a long standing customer of Big Bears for many years, together with my late husband. They have gone over and above to help me in what has been a very challenging time. They exceeded expectations and were extremely knowledgeable, taking time to explain and show me my new bike, helping me get the set up right. Their expertise helped me make the right choice with frame size, components and pick the right bike for my requirements.
Can't recommend them enough. I won't go anywhere else.
Service was excellent and extremely helpful.
Quality of service. Good range of equipment and helpful staff.
Just a fantastic informed friendly service
Great costumer service.
Can’t speak highly enough of the customer experience from start to finish.
We had done some basic research on e-bikes but we were relative novices and it’s a sizeable purchase, so we were very grateful for all of Dave’s patience and explanations.
We feel confident we’ve made a good purchase, that we know how to look after it and that the team at Joe Daly will help us keep it on the road for years to come.
Excellent customer service
I like that I can come with any question or really small problem with the bike and the team is always very helpful, explaining any doubt.
Bike hire was an easy transaction, great shop for all your biking needs
The customer service and personal engagement with my son to make sure he got the right product. Dave was excellent
Excellent customer service all round from Deb and Dave. Would highly recommend Wildside.
Pat
Quick and efficient