Customer Testimonials
Very helpful staff across the board and very prompt in their communication.
We recently purchased 2 eStarli e20.X folding ebikes through Saddle Safari and need to say a massive thank you to both Andy and Dan at Saddle Safari and also to the guys at eStarli, for the quite exceptional service we’ve received from these two companies. I’m a firm believer in supporting small, local and independent businesses, and our experience with the purchase these bikes has been an object lesson in exemplary customer service.
I wouldn't hesitate to recommend Saddle Safari to anyone considering a new bike, and also to strongly suggest taking a look at the fabulous range of ebikes from eStarli.
Good instruction, good value, no pressure learning environment, really great 👍
Excellent Service !
GREAT SERVICE
Attended 2 MTB courses (Fundamentals & RIP the Reds) on 30/08/26. Excellent instruction from Damian, achieved way more than I hoped or expected.
Hire equipment was top notch, guys in the shop really helpful and booking process easy to follow.
Great trails and overall amenities for bikers and walkers, what's not to like.
Staff are excellent. I’m coming back to hire an e-bike
Service and products offerings were great!.
It would have been nice If someone told me the bike had some very minor scratches and that was why it was put on sale.
But anyways I would have still bought the bike for the price at which it was offered.
Regards,
First name removed
Friendly, helpful and great prices
Great personal
service
It was quick and easy to order and delivery was swift. I had no issues at all.
1st class service no sales pressure really relaxed atmosphere lovely lads to deal with very helpful will be back.
Great service friendly accommodating and professional
Flexible and knowledgeable and always friendly.
Customer service is brilliant. very helpful.
fantastic range and really helpful advice
Efficient service. Brilliant, well maintained bikes. My family and I had a great day, despite the rain! Thank you
Very helpful team, knowledgeable and great range of products
The service and advice was amazing could not have asked for anything better Alex and Vincent where very attentive. I had lots of options where to buy a bike I did my research and kept coming back to the Trek shop Poole love the shop lay out customer service spot on great team selling a quality product love the new bike thanks guys.
A great team. I’ve said it before and will say it again. First class service, they know what they are doing.
The staff are exceedingly friendly and when asking for a specific item show me the best product for what I am asking for.
A huge thanks for the fantastic service from the team at Trek Bramhall ! Laurie and the team are a lovely bunch and always super friendly with amazing knowledge about bikes! Massive thanks a to Chris Walsh for sorting the bike ! Looks like brand new again !!
Cheers Tom & Will
Great selection of great products, helpful and polite staff in a relaxed environment.
Super friendly kept me updated on delivery will definitely be my go to bike shop
I have 3 Trek Bikes They are all great bikes.
We recently had one serviced, it had a noise problem which I was unable to resolve. On picking the bike up the noise was not resolved, but Chris kept trying different things and eventually he found a problem with the seat post and we are now peddling along silently which is great ( can’t stand a noisy bike)
Thanks Chris
Knowledgeable and helpful staff. Great service.
Very friendly staff who are happy to answer questions and explain the answers so you can understand. Very knowledgeable on all aspects of bikes, and even when we asked a question they didn't know the answer, they helped us find an answer (this was regarding a suitable mudguard for use with a bike trailer).
Have previously purchased bikes from here (two Trek hybrid bikes and one Nukeproof Mountain Bike) and will purchase future bikes from here too.
The people working on my bike are experts and they don’t try to sell me things I don’t need.
Very good range of product and friendly helpful customer service at competitive pricing.
Amazing service as always. Very knowledgeable and appreciate what you need. Always trust them with my bikes! Thanks