Customer Testimonials
Always a friendly voice on the phone. Great knowledge and always happy share that with you.
Recommended the replacement part I needed had it in stock and ready to collect.
Excellent bukes and super friendly
Friendly service and super quick. Would recommend.
Excellent customer service from Rob, really took the time to show me everything I wanted to know about Brompton bikes
Great service on my recent purchase
Friendly!
Simple efficient friendly
Hi Guys, thanks for fixing my rear wheel, It's great to have you guys in Loughborough and I wish you continued success, cheers, First name removed A
Always great service from the store, nothing is too much for them with advice and support.
Helpful knowledgeable staff. The Lifetime free servicing is good also
I had a bike fit with Nas, it was amazing. He immediately started to find the issues with my fit and started to correct them at the end of the session he had been able to not only find the problems with my fit but also my body instabilities and provided me with stretches to help with my body symmetry. It was a great experience and has left me with confidence in my bike fit that I had been lacking.
Big Bear Bikes are always promoting and seeking new lines. I love visiting t see what they have in.
Love our e-bikes, mine is carbon framed so nice & light for me to manage, electronic gear change & adjustable seat.
Edinburgh Trek shop is local, staff are brilliant - friendly, knowledgeable & always willing to help. Great customer service!
Helpful staff and excellent products
The service I received from initial telephone enquiry, to placing order to collecting my new bike was nothing short of exemplary.
The staff were, without exception, polite, friendly, knowledgeable and helpful.
The gentleman who handed my bike over was especially helpful, setting up my suspension and explaining everything about my bike with knowledge and enthusiasm.
I would definitely recommend Wheelbase to all my friends and family, and I will definitely be back!
Great service, friendly staff, high quality workmanship. Happy customer for eight years
Great personalised service ensuring the correct fit and advising on the most suitable bike for my needs whilst remaining mindful of budget.
County Cycles very helpful and knowledgeable.
Service was fast. Bike was in the shop less than 24 hours and had my issue plus others I didnt know about fixed in no time. Got a call at 9am stating what was wrong other than the flat tire and by 2pm it was ready for pickup. Staff at the workshop and register were friendly as always. Wish I had more reasons to go there
Good service
Always friendly and honest advice
Great service. My bike service was booked in, finished same day and a very competitive price
Staff very willing to help and know what they’re doing
Got my order bang on time
I needed some replacement brake pads for an old bike. I was told that you didn’t have any in stock and it would be unlikely that any other shop would have them have due to the age of the bike. You checked with a supplier and said that they would be with you next day. I received a text the next morning and collected the new pads later that day. Great service and advice. Lindsay.
The lads did a great job fitting Di2 to my bike this week . The bike came back looking like new .
Mike and his team gave great advice and gave me the help I needed to make the right choice.
A proper bike shop with knowledgeable helpful staff and bikes for every budget.Couldn't recommend more highly and well worth travelling to.
Had what I wanted in stock and prepped it for me to collect the next day. Very helpful staff.
Great job - clear communication and speedy resolution
Thank you for taking my battered Boardman in.
The new handlebar tape has been beautifully put on - a work of art.
I also appreciate that you aligned the tyre valves symmetrically when you fitted the new wheels to match the tyre logos - always helpful!
Thank you for flagging up my wheel rims which I knew were shot. Thanks to you I have a new economical pair of wheels which will do very nicely for this bike which I use for travelling and winter riding.
Highly recommend Maison du Vélo