Customer Testimonials
Great service and advice
Perfect emtb rental - makes a massive difference taking on the trails. I already recommend the center to friends visiting that don't have their own emtb to bring along. The bikes are rentals, they have knocks and scratches as you'd expect, but worked perfectly. The guys set us up with basic tweaks for seat height before we set off - they're trustable and friendly.
Helpful, Friendly and Knowledgeable staff.
Great service from the workshop, solved some additional small issues for me at the same time as changing my tyres.
Super efficient puncture repair. Owner was very engaging and greeted everyone. One really gets the feeling of great care and interest in sorting out one’s bicycle problems. Excellent staff
The team at C&N cycles have great cycling knowledge and go the extra mile to get your bike sorted!
Great range, of quality products in store. The chap that helped me with the shoes was absolutely brilliant, and a great help, and gave me some fantastic advice. Really knowledgeable about the shoes and fitting and what works for people's foot shapes. Explained to me in detail, and helped me choose the right shoe for me.
I was buying my eldest son’s first proper mountain bike. There was no judgement from the staff on price, no hard sell and they were just happy to chat and answer all my/his questions. Cycle shops are hard to come by these days let alone good ones and this is a good one.
Great people to deal with. Would definitely recommend.
Good friendly efficient service. No pressure to buy and fill of great advice.
Great range of brands and products, run and managed by very knowledgeable staff. A proper independent bike shop.
Always very good and prompt service with helpful and friendly staff.
I’ve been to CycleWorld a few times over the last couple of years for my E bike and they’ve been brilliant and each time and very helpful :-)
Really helpful, friendly and reliable advice.
Great staff, communications and expertise
Very knowledgable and endured the bike fitting for my son was spot on.
Great service. Super team!
All the products are of excellent quality and the customer service was superb! Daniel was extremely helpful and went the extra mile to ensure customer satisfaction.
When ever you have a problem with your bike any time any day these guys will go out of there way to solve the issue . 1st class service
Staff are really knowledgeable and helpful. Great service, would thoroughly recommend.
Polite friendly staff that had our 2 bikes ready to take home within a hour even though they were very busy and made sure the bus is were right for the children
Very helpful staff, easy ordering process, arrived very quickly, thank you!
Always great service and advice regardless of the brand of your bike.
Excellent customer service
The person I dealt with was extremely helpful. Asking many questions as to why I wanted a bike and its usage. He seemed genuinely interested in our circumstances and helped guide us to good solution.
Very impressive
Adam Hunter
👍👍👍👍👍👍
The women's fundamentals MTB course was great. Emma is a very knowledgeable teacher. She was very patient with all of my questions and neurodiverse learning style. I felt like I learnt a lot. Lovely group of ladies and fun course, would definitely recommend to others.
Good service painless
Staff were very knowledgeable and helpful in fact too helpful we left with more than just the bike purchase ! 45k under our saddles already ! Thanks Ben see you soon
Excellent service from experienced and friendly staff.
I went to Trek Poole on a personal recommendation and I was very impressed, from the outset, with the level of expertise on offer from all the members of staff, the superb range of bikes on display and the welcoming and efficient manner with which I was assisted in my search for a new bike. I have been riding road bikes for well over 50 years and I am at the stage of needing a lighter hybrid bike with flat bars. I did some research, across all makes, beforehand but my visit to Trek Poole was the chief factor in making my final decision.
Suffice to say, after a couple of test runs I have purchased an FX Sport 6 and I am delighted to say that it is a joy to ride and suits my needs admirably.
My thanks to Trek Poole and in particular to Alex whose advice I trusted and who could not have been more helpful.
Friendly, expert service.