Customer Testimonials
Excellent customer service throughout and real value for money.
Everyone was extremely helpful
Excellent service and products
Knowledgeable of products sold and friendly
Fantastic service very knowledgeable
Very helpful and speedy.
I had taken my bike in to have a minor issue looked at while I was away. It had been booked in for a service at a later date.
When my return was delayed I called and the service was rescheduled completed while I was away and upon collection it looked and felt like a new bike. Excellent service and quality of work. Thank you.
The lady in the shop who helped us was superb!
Kind, knowledgeable, patient and clearly knew her trade. It made the overall experience a pleasure, thank you!
The personal and knowledgeable service.
Friendly, professional, quoted quickly, charged what they quoted and delivered within the time promised….bikes felt as good as new after their first service in 12 years of moderate use. What’s not to like?!
Very experienced and knowledgeable staff.
Good communication and fast seevice
Good quality bikes great customer service
Great service
The correct product arrived quickly, well packaged.
It was good to chat with Rod and others in the shop about the relative merits of Specialized e-bikes a few times over the winter months before deciding to finally buy one now Spring has sprung!
They sorted out a rack for it too and the bike itself rides like a dream,- mind you at a serious price point I guess it should ! Certainly a better option than any car around these ever increasingly congested South east Essex roads.
Reliable, friendly quick service from the workshop team who are my go-to for bigger jobs or full overhauls. never shopped there for a bike as I buy 2nd hand but they all look very nice....
Great service, great product knowledge always able to find the right product that suits my needs.
The bike fit has transformed my new bike. It is so much more comfortable than before.
Always exemplary, knowledgeable and friendly service - we bought two e bikes from Big Bear even though we live many miles away, all because of the service and advice they offered.
Variety and customer services was very good . Mike and Andy exceptional with their knowledge and way they dealt with us
Prompt / next-day bike service, trusted advice on worn parts needing replacement etc.
Easy to find high-street location with 30 mins free parking at the rear of shop by Tonbridge castle.
Everything was done properly and ready for collection.
Staff were lovely and helpful.
2nd buke from cooksons . Again could not do enough for me . Sized me tried 3 different bikes on the turbontrainer . Not matter how many ties I emailed the they was always there to come back me . Brilliant service and the bike is mega
Great service from Shaun and the team. Ordered a new bike from them on a Monday and 10 days later it was ready for collection having been prepped and wrapped with clear vinyl. I’ve had a number of bikes and gear from them over the years and service has always been 5 stars.
Another first class experience from Saddle Safari! Thank you to Mark for helping us find the perfect bike for our son George, he is going to be a very happy boy on his birthday
Extensive range of products
Efficient - quality work
Whatever you ask for the guys always deliver
I know I can trust the guys when I leave my bike to work their magic. I like to support local independent businesses for the personal touch. Always had good service. Thank you.
Always welcoming and knowledgeable.