Customer Testimonials
Knowledge and quality
Great range of products available. Friendly, helpful and knowledgeable staff who will ensure everything is perfect for you. I’ve had two bikes from them, highly recommended.
Quick, knowledgable and friendly service
very professional as always offering sound advice and support on options.
Wide range of products and friendly helpful staff
Trek always have a great range of products. I spoke to Coli.n at Trek Sheffield, very helpful in helping me decide on the right bike
Great service and very helpful, will definitely use again
They seem like great quality and look nice, literally just taken delivery.
I'm looking forward to using the bike's with my family to be healthier happier and fun.
Thank you
Extremely helpful and accommodating staff truly a breath of fresh air with complete transparency, honesty and realistic expectations all whilst being extremely helpful and professional with pride in work and attention to detail
Great customer service, very pleasant and easy to deal with.
Variety. Product knowledge in store
Great service and recommendations on shoes and help from the fitter. Second time for me and will be back in the future
Customer service was exceptional
Good quality products and get good service from them
Friendly, honest and knowledgeable staff. Accurate information re bike condition and work needing completed. Quick turnaround with good rates for repair work. Absolutely no problem with recommending Roots.
Fantastic shop, products, staff and the best coffee!!
The staff took plenty of time to inform me about my new bike. How to look after it etc.
Matt was extremely helpful and patient me.
Thanks so much.
Good, friendly, knowledgeable staff.
a quality range and experienced staff
Quick friendly and know what they are at
Came in having zero knowledge about electric bikes - Came out with a good idea about what we wanted & went on to purchase 2 bikes which we are very happy with.
I have got my last three bikes from you,and it’s the same every time,a friendly professional service,the staff are very helpful and knowledgeable.
Great at listening to the adaptations needed to the bike for my son who has a limb difference.
Just a superb local company. Very friendly, efficient and definitely professional. They certain know their bikes. I have been using this place for years, I bought my Whyte from here ages ago and it's still in superb condition thanks to these guys.
Very happy with service for my electric bike and will continue to use this shop every time have issues with my bike
Great shop, plenty of stock, kept me up to date on build & when it was ready.
Pleasure to deal with.
Friendly and competent staff, completed the examination, servicing and repair covering three Hextol e-bikes within a day avoiding the need for an additional journey from Hexham to collect the e-bikes at a later date.
Very friendly and helpful. A local business that needs supporting and you definitely get a more personal, professional and friendly relationship from all the staff. Highly recommend
Very professional - excellent communication
Friendly, informative, efficient