Customer Testimonials
Very helpful team. Pulled out all the stops to get me back on the trail with a rapid turnaround. Thanks guys.
Graham did a great job getting our delivery bike back on the road.
We need it for our business and he did his best to get the parts in and have us back in action.
Nigel Byrne
Hacketts print
Michael is very approachable and good at discussing any options. The text reminders were helpful and service on the day very efficient.
Great, friendly service
Wheel service
Genuine desire to help and did help.
Quality product and professional people
Customer service excellent and time frame for repairs superb!
Staff are friendly and knowledgable
Very helpful and efficient employee
Excellent service.
The chap that helped me in the workshop, was friendly, clearly knows his stuff and walked me through the “what and why”.
Getting a great cappuccino was just a cherry on the top.
I wanted to leave a quick review to say that I've been a customer for several years. The service has always been top-notch and reliable. I'm a happy user and have no plans to switch. Keep up the great work, and thank you for everything!
Friendly, knowledgeable and attentive staff make sure that all questions are answered fully, and are prompt and efficient when it comes to providing workshop services.
The Darlington store is clean, well stocked and it is a pleasure to spend time there. Whether looking for high end or budget bikes, there is something there for everyone. If it isn’t in the shop, they try hard to find or show you what is available and will order it.
It is a great specialist bike shop.
A very quick aercice. Fabulous job done. Will be using again.
Friendly, knowledgeable staff, who can’t do enough for you, a fantastic bike shop.
Great waterproof backpack. Perfect for English Autumn/Winter weather.
Helpful, friendly and enthusiastically service orientated
You know they’re picked to be displayed as they’re the best in the range, they are also chosen to accomodate everyones budget yet know that even the cheaper option is still of a high standard as if it wasn’t it wouldn’t be there. The products and service area are well positioned and staff don’t hover so you feel comfortable exploring sans pressure. It’s great service area in same store and visible.
Great service and super friendly staff
Thank you
Always helpful
Good prices
Good variety of products and fair prices
Great communication, prompt with all replies.
Great bike at a really good price.
Delivery was as advised and bike was packed with care.
Really pleased with the level of service will definitely use again.
Staff were knowledgeable, friendly and exceptionally helpful. They made my kids and I feel exceptionally welcome and helped us to find the right bikes. Thankyou.
Always helpful and informative
Staff interested and helpful. Work completed very satisfactorily.
It’s the team that work there
Dan was very helpful and genuine and I’m very happy with my purchases!
Thank you again
Knowledgeable, speedy and helpful
Helpful team, straightforward service
Friendly and very helpful and the service is second to none