Customer Testimonials
Fast professional no nonsense service
Excellent service from the team as always 🙏
Excellent local shop with friendly and knowledgeable people. They really do take time to find what their customers need.
Our e-bikes were serviced efficiently and in the timescale quoted. Before the work was carried out we were given a detailed description of the work needed and the cost. Problems we had experienced with the brakes on both our bikes were sorted out. We were called when the bikes were ready for collection.
Friendly staff
Absolutely fantastic service from Big Bear Bikes. Thanks to Oliver, we have a brand new kids bike which was only released a fortnight ago, delivered with awesome communication and service, at a bargain price. These guys really go above and beyond, and we will be delighted to buy our bikes from them again in the future.
Can’t wait to get out on the trails this weekend!
Thanks team big bear!
Products are great; feel like Trek staff are on your side and rooting for you
It’s good to support high street shops and view before buying
Always spot on — super thorough and genuinely keen to help. Love supporting the boys, always a good excuse to swing by the shop.
Always very helpful and knowledgeable, with great customer service .
Excellent Bike Shop. Very professional and helpful sales service. Thank you for the bike.
Extremely knowledgeable staff - they endeavour to help and support you on your cycling journey from basics to high tech stuff .
Always friendly and helpful
Very professional service at the right price. Would certainly recommend them and use them again.
Name removed
The service in store was absolutely fantastic in helping selecting the right bike for me and my wife
Great products and great prices. Cheapest I could find online for official Shimano brake pads that are compatible with Shimano 105 disc brakes.
Helpful and friendly, and a good service.
Friendly, helpful and reliable.
Honest assessment of issues and good advice provided
friendly, knowledgable staff and a wide range of products and accessories available.
Great communication throughout my enquiries and very prompt at alerting me when my parts where available for collection.
We received really knowledgeable and helpful assistance when choosing bikes for our children. The member of staff gave us so much time and wasn’t at all pressurising while we explored a large number of options, for which I’m really grateful. Great products too, and very friendly people.
friendly and helpful experts
Good products and very friendly staff
Rich was really helpful, encouraged me to try the next size up on a bike which actually turned out to be a better fit and it was no trouble for me to try out a gravel bike Id also been considering instead of a hardtail (although it was quickly dismissed as I could immediately tell it was a terrible fit). I was kept informed about my order progress whilst waiting for it to be delivered and I also got a follow up call the day after I'd picked it up to check that everything was OK. Just really good service all round.
The staff always go above and beyond. I had a snapped chain and urgently needed it fixed. They are always really busy but kindly stopped what they were doing and put a new chain on for me and I was on my way again. Brilliant service!
I had an issue with my freehub.
Mark provided excellent service in fitting new parts,, upgrading the rear cassette and fitting a new chain and freehhub which I supplied.
Unfortunately there was a delay in parts being delivered which I ordered but it wasn't a problem for Mark. He kept my bike at the shop, fully briefed me on progress. What had been a serious mechanical problem for me was easily resolved by Mark.
I though the pricing was more than fair for labour and parts. To say I'm delighted would be an understatement. Highly recommended.
Good price and quick delivery
All of the staff at Gloucester as so friendly and very professional in all aspects. A team to be proud of.
Don’t change anything. First Class.
Mike S
Michael provides an excellent service. Very thorough and explains any problems clearly, coming up with solutions. I cannot recommend his servicing enough.
Plenty of choice. Good pricing. Friendly and sound advice.