Customer Testimonials
Excellent customer service. Great shop!
The repair technician did a high end repair with excellence and did it with efficient speed. They took my problem seriously and got it done!
Everything was great.
Quick, helpful, good follow-up, suggested alternatives.
Bradley was fantastic to work with on my new Kuat rack. He built it right in front of me, installed it on my car, and explained how it works. Very happy with his service!
I was greeted by the staff at the door. They offered to help me take my bike out of my truck. I explained why I was there and was immediately taken care of. At every stage of my bike’s repair I was informed. I asked many questions and I was very satisfied with the level of professionalism and knowledge. I would recommend if you want to purchase a bike or need work done, this the best place!
Good and prompt service. They saved me another trip from out of town by fixing my problem within an hour. Trek in Greenville is excellent
Great store team, very knowledgeable and clearly enthusiasts
Aaron and all the guys are absolutely incredible!
Staff always friendly and helpful
They are very nice to you and they answer any questions you have. They go above and beyond
The personnel is outstanding
Professional, expertise, listen
Quick, knowledgeable
I use the Trek Chattanooga store. I typically interact with Jeremy, Robert in sales and Stephen and Matt and David in service. The entire afore mentioned staff is EXTREMELY attentive and friendly. Not only do the address the reason why I might be going to the store, but while I am there, we end up having even longer friendly, neighborly conversations. They are truly invested and interested in knowing how me and my family are doing.
But where this store really excels, in my opinion, is their service department. Stephen and his team are extremely dedicated, attentive, courteous and their work is always very well done.
The most recent example I can offer is I walked in with a broken dropper post on my mountain bike, I walked the bike in expecting to drop it off and pick up at a later date, but Stephen assessed the problem, fixed it on the spot and sent us on our way so that we can ride for the weekend...it was a new bike and Stephen knew my son was excited to ride it so he made sure he took care of the problem.
We are always greeted at the door by them and I also see them in our community and they are always just as friendly out in the community as they are in the store.
The managers and salespeople were excellent. Trek is quality product and we were able to gain knowledge we needed about the bike very easily which resulted in a sale.
Service is a 10+.
Very helpful salesperson. He related well to my 6-year-old grandson and took personal interest in pleasing him and the adults making the purchases.
Salesman
Customer service was fantastic. Highly recommend. Especially flying in and out of town with a TT bike for Ironman the staff was more than accommodating.
Great staff. Always helpful and knowledgeable about the products and area.
Well stocked local bike store, and it's important to support them.
Absolutely great service.
Thank you
I worked with Saylor and he was very patient and knowledgeable and helped me get the bike that fit my needs. He recommended all the extra accessories for me to purchase, keeping safety in mind. He also explained all the services & perks that come with purchasing a bike from this store. Saylor also patiently demonstrated how to care & perform routine maintenance on the bike. His enthusiasm for his job was very apparent and it made the experience enjoyable. I would whole-heartedly recommend Atlanta Cycling for anyone to purchase their next bike.
Prompt and friendly service!
The team was proactively helpful when I arrived and left getting the bike in and out of the car.
I was purchasing my first bike and didn’t know much. Matt was very knowledgeable, patient and overall helpful. Got me into a bike that I love!
Prompt service and extremely knowledgeable in all aspects of cycling. They go above and beyond I've experienced it personally. I had a small medical episode just a few weeks ago in the store. I let them know what was going on and got on the floor and put my feet up. The associates gave me a protein bar and some electrolytes and that did help but had to take a quick trip to the ER anyway. Found nothing wrong with me just was a little week from not eating enough before my cycling earlier that day.
So with that said you have to give this TREX store a shot at your business and they will win it a your first visit.
J. Alan Hill
The service that I purchased was performed quickly and it was done well, and it was reasonably priced
I love First name removed Greenville.
Vince, the mechanic, is the best in town, and Amos, the owner is customer-centric. Together, they make a great team and have my trust.