Customer Testimonials
I like Atlanta Cycling because they treat me with respect like family. I can expect honesty and quality when I walk in that door.
I haven't been biking regularly in 30 years, and so much in the bicycle world has changed. I went to Trek because of their fit guarantee and service. They made good on my bike fit, changing out my bike for a larger model in the first 30 days. My complimentary 30 day check was amazing in thoroughness, information (complete walk through) and all done with a smile. I love the bike I got and would buy another bike here when in the market.
Knowledgeable, friendly, prompt - now that COVID is over! 😊
I had a great experience buying my new Trek bike from the Knoxville store. Ryan, Mike and Aaron were awesome to work with. I am currently on my first bike trip and having a great time with the perfect bike!
Robert was so helpful in picking out our e-bikes and accessories! Great service!
The very personable staff!
Always. The. Best.
Very fast service with friendly and knowledgeable staff
Friendly and knowledgeable staff!
Great bikes,great service,great personale
Great selection of inventory neatly arranged and excellent customer service. Wonderful bike shop!
Service very pleasant and helpful.
Matt is very informative and patient with new bike enthusiast…I purchased one Aventon and he was very knowledgeable of the product and its features…I will be purchasing a second e-bike very soon!
Excellent customer service and products
Amazing team. Always will do right by the customer.
Hands down the best Trek store from Alabama Tennessee and Georgia and I've been to Trek stores in each state. The service, knowledge and customer focus at this store is so good, in fact I drove 2 hours to bring my bike there to be serviced after having only been there once before 3 years ago and the service is still the same. The other Trek stores are so high minded , if not condescending, that interpersonal skills are not evident. Only one other store comes close and that is Tuscaloosa. Condescension runs off younger customers--your future revenue source. People will want a great bike but should not be made to feel as if they need Bill Gates money and a working knowledge of nuclear physics to enter the store.
Very knowledgeable and friendly staff that greets you at the front door when you walk in. They are willing to help with any issue. There are very good with bike repair and their services are reasonably priced.
There are many very good bike shops who provide excellent service to their customers, but the only bike shop that I know is, Trek Store Greenville, because they have always delivered a superior product and their service to the customers is second to none. I have never had to think about seeking another bike shop.
Always helpful and friendly. Everyone has always been understanding as a newer rider.
Survive guy very helpful.
Chris, in repair, was great! I needed a few things done on my bike, live in Canton, and only had one open day to get the work done. I called late that morning to see if the shop could even get me in. Chris said he would do his best. Got there about 1:30, took him about 15 minutes to look the bike over, identify needed work and parts, and give me an estimate. Told me he’d try to have it done by 5:00. I found a sports bar, worked at my computer for something more than an hour. The work was done, the cost was as estimated, the bike had been cleaned up, and he explained the work.
Just finished my first ride since the work (42 miles), and the bike rides great!
Professional, courteous staff, clean shop, convenient location, good work at a fair price. Highly recommend.
Friendly, knowledgeable staff.
They took time to explain why certain repairs were important.
The team, Bradley and Kevin were stellar at providing advice and getting me on the right path. I look forward to my next acquisition from them.
I scheduled a routine annual maintenance check on our 2 Trek e-bikes on Monday. Tuesday, we rode the bikes to the store and were greeted by the Trek team right away. While the mechanic worked on the bikes, we shopped and had lunch nearby. All done in less than an hour and smooth shifting on the ride home!
Excellent service as usual. My go to shop for my bike!!!
Top notch always
The services. They do what they say and handle any issues.
Love the service and the product selection at the store
I’ve been going to the Spartanburg location they’re always very helpful. I have bought five bikes there for my sons and me … and they also have worked on another bike that I bought before then help me put a dropper post new suspension on it. Everything was great.
The staff is wonderful all of them are always attentive and willing to help.