Customer Testimonials
Knowledgeable and willing to explain things. Completed on time and for a reasonable price.
Bradley and Kevin were a great help to me. This is my first transition to an eMTB, and naturally I had many questions. Both were full of tips and knowledge they were willing to share. With such a big purchase, they made the process easy and never made me feel rushed.
Michael was excellent is helping me choose a bike.
Employees are all very knowledgeable and helpful. They give great suggestions and recommendations based on my personal riding needs and wants.
Always friendly and helpful!
Been riding Trek bikes for many years. Don’t know of a better bicycle. Spartanburg store has a couple of great guys that service our bikes and provide great support with accessories and knowledge of products. Couldn’t be more satisfied with Bradley and Kevin.
Good people, good products
Very friendly and helpful staff!
Great service
Adam and the guys at Trek took care of my issue that I could not figure out! Trek corporate helped out as well! Great people and a a great company!
You have good customer service and quality products.
Attentive, personable, and knowledgeable hands-on customer service was what truly stood out when I stopped in to check out the bikes. The store is obviously well stocked and equipped to meet the needs of a serious bike enthusiast, whether looking for a new bike or needing service for an existing ride.
Courtesy, timeliness of repairs. Expertise and knowledge
Friendly, knowledgeable, good service !
Wonderful and knowledgeable experienced individuals. Service at AC is awesome.
Knowledge of the product and Customer Service, all epployes look friendly and they work like a team.
Service tech was awesome.
Very professional and knowledgeable on what he was doing.
Also very detailed.
Thanks!
Great work as always.
Trek is awesome
Great support both with the sell and service
These folks really try to help and not just trying to get you out of the store. Very experienced and knowledgeable technicians that look out for you and not trying to just over sell.
The folks at the Trek store are friendly and knowledgeable. Trek offers high quality products. I’m always pleased with my purchases there.
I've owned a number of Trek bikes and like the brand and our local Trek shop. I ride a lot, and that means repairs beyond what I am comfortable doing myself. Trek Greenville always does a great job.
The customer Service was great Jake was very professional and on time with all the answers we asked him
Had my bike shipped down for IM 70.3 Chattanooga. Not only was it reassembled, but cleaned and adjusted to perfection. Unbelievable customer service. Can't recommend enough!!! Thank you for a great experience
Service was quick, workers were friendly, and they gave me a great deal on a new bike seat!
compentent service, friendly folks
We shipped our bike to this shop for the Ironman 70.3.
Stephen (or Steven?) at the shop was AMAZING! He communicated very well, thee guys at the shop did a great job putting the bike together can checking for any damage or changes made while in shipment. They even topped off our batteries to full power!
Most importantly they made us feel important, like real people, and not just another bike they had to put together for a pay check. I can't say enough good things about this shop, and Stephen specially.
We highly recommend!
Service staff was helpful and nice. They serviced my bike after it had been unused for a few years. They realized a previous bike shop had put on the incorrect part on my bike. Really grateful that they realized this and my bike rides much better now! Service staff was very nice and helpful.
We love our trek bikes and we love the service we get from Steven even more. Everyone in this store is very friendly and knowledgeable, so much so that we are buying 2 more bikes