Customer Testimonials
Customer service is exemplary!
Entire staff very friendly and knowledgeable, highly recommend.
Stephen is an excellent mechanic! Had him do a complete tune up on my MTB and it’s never felt smoother! I highly recommended Trek Chattanooga for all things related to bikes and accessories!
They do what they say and accomplish the work for the price they quoted
Thanks for taking care of me!
Absolutely lovely experience. Pierre was most helpful and Mary was also super enjoyable. I am new to cycling and while Pierre was helping me with a flat tire, he gave me a nice basic education on things to look out for. I left the building with a huge smile on my face. Thank you Atlanta cycling Roswell for caring about customers.
Service is knowable, capable, fairly priced and very friendly.
I like the personal approach that the team takes to their customers. I went in for a bike fitting with Matt who did an excellent job of making the necessary adjustments to my bike. He then asked me to go out and spend some time on the bike with the adjustments. Then provide him with feedback as to whether any additional adjustments need to be made. This kind of service and follow up is why I continue to take my bikes to Atlanta Cycling.
Mary was awesome. Extremely helpful and knowledgeable about their products. Delivery experience was great and they would not let us leave until we and they were comfortable with all adjustments
Great bikes and accessories! Service is excellent and they know you by your first name.
Friendly and knowledgeabe staff
top notch professionalism, friendly, genuine, timely, relatable
Super impressed, they ordered the bike i was looking for for my son's birthday and within 4 days the bike was here! Couldn't been easier and great price. Going back now to get myself one!:)
I like the folks there. One can dash in and find most of what you need. I utilize the retail stuff and the mechanics area and that has worked well too.
Great customer service and product
Friendly, professional, and helpful. The staff is knowledgeable, and goes above and beyond to help their customers with their cycling needs.
Expert service, quick turnaround!
Quality products and great service.
Chris in service dept is awsome. Cares about what he's doing. Goes way above what's required.
Best bike store I've ever used, and I've used a lot!
I just recently purchased a used 2016 Trex bike. It needed some minor maintenance to gears , replacing batteries and a few other things . I was near the Trex store and wanted someone who was familiar with this bike to do these few things . I was very pleased with the job they did. The bike rides like a dream , I highly recommend this store for all of your bike needs .
great thorough service
Friendly, helpful, professional…
GREAT communication!
THANK YOU
Great service. Have been a customer for 25+ years.
Quality
Availability
Warranty
High customer service
Always answer the phone when you call the store very professional, very honest.And they take daytime, explaining your questions to you
Aaron did an excellent job of evaluating the condition of my mountain bike and making the necessary adjustments. No push to do any work that wasn’t needed!
Friendly and fast service. Thanks.
Just bought my THIRD bike from Trek, I trust everything they do and sell emphatically! Having that kind of trust in any business lately is rare and I trust them 10 out of 10!
Great customer service and advice. Willing to listen to what your goals are and offer recommendations. Knowledgeable about the products.