Customer Testimonials
So far pleased with everything
Very professional and knowledgeable.
Best bike shop and employees in the
USA
They assembled my eBike and helped me load/unload to my car. Service was fairly priced and quick turnaround. Everyone in the store was super friendly and helpful. Thank you!
Bought in my bike to be set up. They did an amazing QUICK job.
Nice people and very helpful
Staff here goes the extra mile. You're their top priority thing walking in the door. Repair costs are explained well and estimates honored. Turnaround times are a fraction of the competition. The place has enough space and technicians to make sure of that.
Glad I found them!
Great variety and customer service!
I brought in our Townies that we purchased here a while back for service. There were 2 employees who must have seen me pull into the parking lot, came out to greet me, and took the bikes off my truck!!!
They checked in my bikes while I chatted with the staff who were all very friendly and engaging (especially Ramone!!)
I picked them up a few days later and the bikes looked brand new!!!!!
Overall a very positive experience and great example of excellent customer service.
Took the opportunity with the nicer weather to get my 25 year old Trek mountain bike out, I haven't ride it in the past few years but I needed some new tires, inner tubes, and a good once over. They did a great job and did some additional cleanup on the bike, went above and beyond, I am very happy to recommend Mike and his crew at Trek !!, thank you guys for my first time there, great experience!! You never get a second chance to make a first impression.
Service Performed promptly efficiently and correctly
Friendly, prompt and excellent mechanical expertise. Matt came out of the shop to get my bike off the rack before I even got out of my car. Kevin fixed everything on my mountain bike quickly so I was back to riding in no time.
Superb customer service!
Bradley is the best, and does an amazing job taking care of customers!
Best mechanics in town, amazing personal attention. They make each customer a top priority.
I just want to say thank you! You did exactly what I wanted and needed, which is rare. So, thank you very much!
Great shop.
Very knowledgeable very helpful. Had a great selection… may purchasing a quality bicycle very easy ,thank you.
Very helpful and knowledgeable staff. Nice inventory of accessories.
Roswell location is very good and comfortable. Guys are always polite and positive, help a lot with ton of questions and repairs
Friendliness of the staff; being able to get a flat fixed while only waiting a very short time.
Aaron did a terrific job helping me with my needs. I had a bicycle accident a few months ago and wanted to have my bike inspected and repaired if needed. Aaron was able to accomplish both, including replacing a tire tube and chain, in a short period of time. I greatly appreciate the fact he only serviced the parts of the bike which needed maintenance, and nothing more. On top of that, Aaron offered suggestions and provided resources with information for trails in the local area. As someone fairly new to the area, this information was very much appreciated. The service I received from Aaron and the team at Trek Store Knoxville was first-class and look forward to doing business with them again in the future.
The sales and service were great. The staff there is very friendly, knowledgeable, and welcoming.
Fast, courteous, genuinely nice employees. Good work reasonably priced
knowledgeable - honest - steve is the best!
Service department intake rep is very thorough and thoughtful.
Michael helped me develop a plan to get back on the bike while I am suffering significant back and neck pain. The shop actually had quite a selection of new spare parts that enabled a pretty quick retrofit of my Trek Domane to get me more upright in the interim.
He was also instrumental in educating me on a bike that would work for getting my wife back into cycling. We bought the bike the next day. Her comment after her first ride in years was, "that was really fun!"
Couple this type of assistance with included free adjustments, and I think it's pretty easy to see why you would recommend this shop.
Had no rear brake on my e-bike, took it in and they fixed it the same day. everything was good , i now have brakes.
Service is a 15 on a scale of 1-10. Very pleased with my bike as well.
Plenty of people to help out minor adjustments done on the spot. Very friendly
They were very friendly and helpful. I had several questions and they answered them all. I absolutely love. Trek!