Customer Testimonials
The service team is absolutely fantastic! Always a quick fix and super knowledgeable about all things in the industry.
I went in to see if there is a bike rack for our 2 Trek e-bikes that is appropriate for use in the hitch receiver behind our travel trailer. JT knew the Kuat rack that was approved for that use and sold us on that model. Some racks say approved for RV use, but not for trailers. Furthermore, he installed it on our truck, demonstrating how to set it up for our bikes and all the features. Trek Store Chattanooga treats us like family
Like the people
We received great service and guidance about our e-bike and child accessory purchases.
Friendly ,informative service.
Fantastic customer service.
The entire team were so knowledgeable, helpful and friendly. I love the lifetime adjustments included with Trek Bikes from this store. I highly reccomend the North Shore location for any and all of your Trek needs. You won't be disappointed!
Debbie C. Kozak
Great help from Robert about a helmet and a battery powered pump
Professional and helpful staff with great communication who went the extra mile to get me the bike I was looking for!
Clay showed concern for my questions, but he didn’t pressure me to make a purchase
Very helpful staff and the manager/owner went out of his way to ensure an old gift card I had worked. Very above and beyond! Highly recommend.
I appreciate the knowledgeable and attentive service your team provides. Bradley made the experience exceptional. He took the time to understand what my 9‑year‑old daughter needed in her first bike, guided us through the options, and ensured we left confident in our choice. The combination of high‑quality products and truly customer‑focused service sets Trek apart.
Always exceptionally helpful. And honest.
We love the quality of the bikes and ease to operate.
Outstanding service. I was heading to Big Creek for my ride and my bike needed repair and tune up. They fixed and tuned my bikes without an appointment.
The also explained the difference and value of using tubeless and gave and a quote for consideration in the future.
Very friendly team. I defiantly recommend them.
Stephen is always excited to help me out whenever I ask in the door.
I could not ask for a better person than Ramon. He took his time fitting me for my first road bike. He was so attentive and patient answering all of my questions. Ramon gave me a great experience and I will continue to come back for excellent service.
Your staff were helpful. That is KEY for me! I think you should carry more brands of stuff(lights, etc)
Excellent customer service by Steven!
He is the best bike mechanic that I know.
He is quick to determine what the problem is and get the repair made.
Lovely team. Super helpful!
Fast service and friendly staff
I would like to single out the service department for its willingness to help me understand the nature of a problem I had with my wheelset. The kind of cheerfulness I experienced is not something I would take for granted.
Very happy with the service I get on the bike I purchased at Atlanta Cycling. The staff is very knowledgeable and always helpful. I go the Vinings location. Thanks!
Friendly and reliable service
Great Staff
Great people and great service
Friendly and knowledgeable staff.
The service person who I dealt with was very helpful and took a lot of time to explain to me what needed to be done to my bike. He also did what he could, given the backlog of bikes that needed to be serviced, to get my bike serviced in the shortest possible time, which I very much appreciated. All in all, my service visit was as smooth and painless as it could likely have been.
Very friendly and informative staff!
Very professional yet personal in the shop environment. The service was great, both timely and well done. The store provided updates of the work being performed and offers suggestions for future work. All staff were very accommodating.... I strongly recommend their services.