Customer Testimonials
Very easy to work with and answered my questions quickly. The text feature made it easy to communicate.
People there are knowable and courteous.
All the staff is super friendly and very knowledgeable. They go out of their way to give you information that is helpful to your situation!
good quality part and service
I am a big fan of the service department staff - their knowledge, experience, and commitment to helping out cyclists in need of service help, on as timely as basis as they can manage. Thanks!
I have used their services a number of times and they have provided very good service at reasonable prices. They work to meet your needs and provide good feedback on your repairs. I have been very happy with their work.
Great customer service
Amos was awesome! Friendly, knowledgable and skilled.
He fixed my bike and had me on my way in no time.
Staff is polite and professional, and willing to offer advice. The complimentary bike tune-ups are also a very nice service they provide. I've bought two bikes there and they ensured it was the bike I wanted, not the one they wanted to sell me.
You guys were top notch all the way! You identified a recalled crank that many other shops had missed. You were also dissatisfied with returning my bike to me with the way it was shifting. I've had my bike to two other shops and they've just said "it's getting old". You figured out the derailleur needed to be broken down, cleaned, and rebuilt. Now it feels like I have a new bike even though it's got about 15,000 miles on it! I'll be back -- I love the commitment to my bike and the attention to detail. Top notch! 5-stars!
Great product and great employees!!
Your service staff is very courtious.
Very good service, and timely
I liked the pleasant customer service. Thank you!
Very friendly service, always going the extra mile to help.
Great service
Well informed sales people
Customer service from Josh B at Trek Greenville was outstanding. All the other team members I came in contact with were extremely helpful as well. Bike looks built well and everything seems very solid! Great quality and even better customer service! Keep it up Trek!
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We loved the personalized attention we received to make sure we picked the perfect bike! No question was left unanswered. And the great customer service wasn’t given to us because they knew a bike was going to be purchased. We didn’t even know…when we first entered we were “just looking.” No pressure, just education, kindness, and time was given.
Thanks
Some of the best customer service I've seen.
The employees at trek Chattanooga are incredible. Love those dudes and dudets
Bradley and Kevin always go above and beyond!
Sales staff eager to help with anything you need
These Guys are Very Good at What They Do
Honest, accurate product information.
Great service when I picked up my bike
Friendly staff, nice store, good selection
Quality product, knowledgeable staff, great service!
Friendly, knowledgeable staff