Customer Testimonials
The personnel
Great service and love the new location!
Selection and customer service
Customer service was great! I first met Sailor and he was super. I came back a week later and met Mary, again super nice! Was not going to buy a bike, I have 4 others but they were so nice I made a purchase! The purchase process was great! I have been around cycling for 40 years and visited a lot of bike shops. This shop is great! Only one shop I have dealt with was better and that was Trek Supe Store in Kearney Mesa, California!
The guys at Trek are always willing to go above and beyond to help me get back on my bike. They look out for my safety as well and helped me with a warranty that I wasn’t sure how to move forward with. thank you so much for top-notch service.
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Knowledgeable, helpful and friendly staff.
The store and the manager were very accommodating. We purchased out sons 20" bike at a Trek factory store in Washington state, with plans to participate in the trade-up program so a lesser privileged child could have his bike once traded in. While the Chattanooga store isn't a strict factory store that participates in the program, they were still very accommodating!
Great service from all 3 employees when I bought my new Trek Domane!!
The store personnel are always very helpful and very knowledgable.
Bradley was great, help me when I purchased, very knowledgeable
Thank you
Always friendly, knowledgeable and prompt.
Very experienced and knowledgeable employees. Wouldn’t go anywhere else for sales or service.
Always great customer service.
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Stephen is excellent at what he does!
All the people in the store were super nice. very attentive. I will definitely return
I am incredibly impressed by how the owner of these Trek stores runs his business. Customer service #1. Concern for selling the right bike to a customer #1. Listening skills #1
Great Job and Super Helpful.
Everything was great as always. I was there for a tune-up. I didn't respond right away because there is one gear that is rattling a little bit, like it's not clicking into place. If it doesn't go away, I will be back, but I am 100% confident you will take care of it so Im not worried
Good service when I have an issue with my bike.
I think your staff and their customer focused attitude are a true differentiator. I visited several bicycle stores/brands before making my purchase and Trek Greenville staff made purchase decision for me. From the bike fitting to listening to what was important to me in the ride experience, made my purchase decision clear. Thank you Trek Greenville staff!
Very helpful, had parts in stock and fixed my service issue quickly. Knowledgeable
Great shop. They have assisted me with some major repairs and the simplest maintenance.
Great products in the store, and an exceedingly helpful staff.
Justin helped make my current ten year old bike more comfortable to ride, and when the time comes to upgrade I’ll definitely return for a bike at this store.
Prompt and friendly service
accessibility, knowledge of staff
Complete service throughout the transaction,,,
Friendly, professional and knowledgeable.
Thanks