Customer Testimonials
Friendly and knowledgeable staff.
This was my first mountain bike purchased from trek, so I’m new to the brand. The first outing with the bike was great; the bike performed well on a on an intermediate level course and was very stable for someone having not ridden in close to 20 years.
The entire sales process was fantastic. Amy at the Greenville store was super positive and non-judgmental for somebody just getting into mountain biking, which I really appreciated. It definitely felt like a family experience.
Costumer Service and attention to detail.
Excellent, knowledgeable bicycle service and repair. Very friendly and helpful. These technicians consider their service an Art rather than simply a job. They have a comprehensive understanding of bicycle systems, integration, and history, and are more than happy to provide assistance.
I needed a tune-up of my titanium Lightspeed road bike, which they performed flawlessly, then boxed it for shipment to my son in Colorado. I very much appreciate their care and service!
The team at Trek make each visit fun and they ensure we have what we need each time!
Customer service was more than excellent. Work performed in an extremely speedy fashion.
Professionalism of the staff
Quick service time
I ordered Primo 24" tires for my wheelchair. The order was handled quickly and I was alerted via text when the order was ready for pickup. The team is super courteous and comes to my van to get the tires which eliminates the need for me to get in/out of the van. I will always use Atlanta Cycling for my tires and inner tubes.
Thank you!
I originally spoke with Robert and he was very helpful in every way possible. He did everything he said he would and did it in a timely manner. I would recommend anyone looking for a bike to stop in and see for yourself.
Very knowledgeable very friendly, fast easy service
Pierre in service made great part recommendation and was thorough with his explanations.
Friendly and efficient service. Good product knowhow.
Always open very helpful with information professionals.All the time you know, educate you on everything
Friendly and knowledgeable service. Would love to see more accessory/apparel inventory, but I'll use the store again as I can.
Friendly capable guys
Great! Chris was amazing at dealing with my bike rebuild. He went above and beyond. Much appreciated.
Great experience, helpful folks in the store & steered us toward the right bike!
Timely, professional polite , do good work.
Mary is super helpful and Joe caught an issue that was submitted to Trek for a replacement part. The entire staff at the Roswell store makes me happy and confident to be their customer.
Friendly and thorough service.
Every time I go in there, I am greeted and treated awesome. I feel very appreciated to do business with trek of Greenville.
I was on the swamp rabbit in my chain. Busted had to call my wife to come pick me up. We went straight to the store and they replaced my chain within 30 minutes.
Prompt, Efficient and Friendly, all at a Fair Price.
Staff is very friendly and knowledgeable. Quick to assist you.
One of your employees (with a smile on his face) held the door open for me as I walked my Trek Checkpoint in for some service work. That's a great start to providing top flight customer service. This person listened to what I'm talking about and seeking and walked me back to the service department, introduced me to them and helped me make thoughtful decisions regarding additional products.
very helpful and patient. I asked a lot of questions. would definitely return.
Everything! Wouldn't shop for bikes anywhere else!
I have purchased two bike at the Spartanburg Trek store and have these bikes serviced at this store. I appreciate the time the store reps and techs take to explain things and make recommendations. I have found the pricing to be fair and reasonable on new bikes and servicing.
It is refreshing to walk into a business and be greeted properly and to feel like it is important to them to assist you with all bike related problems. Great service and super knowledgeable staff.
Quality product