based on 4505 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My dogs love it there and I love theyre exhausted when they come home.
The staff truly cares about my dog's health, safety and happiness, and they make every day an exciting day!
You can’t ask for a better place to leave your dog. They are friendly they take good care of your pet. The facility is clean and smells good. They always seem to know my dog name.
I love everything about Dogtopia!
The humans love all the dogs and it shows!
Love the staff!
Ever person is Truly a Dog lover!!!
Staff loves dogs and our dog loves going there. Lots of social interaction that keeps our dog friendly and mostly tired when she comes homw
Personable, transparent, flexible, and my dog loves the staff. We are so thrilled with the company and employees.
Great staff! Always friendly and helpful. My dog loves going there 😊
As an original customer when you all opened, I feel like the consistency has declined. Usually when they prepare the dog to leave home with their owners, they spray the dog or wipe the dog and the dog would smell good. There is none of that happening. When I asked several times about it, the answer has been "they" are "supposed" to do it. Who is "they"? and the "suppose to be doing it part" = it is not happening at all.
Dogtopia staff always cares and additionally they are most patient and so accessible and fun
You all get to know the dogs by name. You are good to them....she is so excited when you say Dogtopia to her. I like being able to see her on video.
She loves the variety of activities and treats.
Love the friendly staff. They treat my dog as if he was one of theirs. I never worry about Rocco when I leave him. When I pick him up he is always clean and very happy, but most of all after a day at daycare he enjoys quiet time when we get home.
Easily available when I needed them. My husband was ill and we spent a lot of time going to the doctors and hospitals in Richmond. They were always willing to help me with daycare even in a last minute situation. My husband has passed away and I have moved, but still utilize the service when I come into Fredericksburg.
My pup loves his visits with all of his friends and staff. It's nice to watch him on the camera having a great time. It's a great place for him to get his energy out and he sleeps so well at night! I know I can drop him off for the day or night and not have to worry.
I’m very concerned about the dog death recently and upset that no one in management has reached out to the regulars confirming/explaining what happened and what’s being done to prevent it in the future.
We understand accidents happen, what we can’t understand is why no one is addressing it with us. On top of that, we had a lot of pressure to sign a new contract immediately after the death. This left a bad taste in our mouth that the first priority was securing future business, not assuaging customer concerns. We are now trying out new day care centers as a result of how the recent dog death was so poorly handled. Prior to this, we were happy taking our dog there.
Cleanliness, courteous, employees, kind, and friendly to the dogs.
Stella always comes home ready to take a long nap. She’s been going to Dogtopia for over three years now and there has never been any incidents or injuries. She enjoys her time there and gets excited as soon as we get to 156 and Q street.
Having a happy and chill dog at the end of the day. Knowing my dog is in good hands while he gets his play fix!
I’m very pleased with Dogtopia daily day care and overnight stays. My dog Ollie has gone there for years. It is clean and the staff is friendly. They have webcams so you can watch your dog. They take care with my dog’s medication when he stays overnight. Would recommend.
Great pice for service provided; I appreciate the flexibility of daycare plans, hours of operation, and kind staff.
Management and staff is friendly and professional. My K9 enjoys walking in and loves the visit
Healthy facilities, knowledgeable staff, reasonable rates. They get to know the dogs over time and inform clients of anything amiss or worth watching. The days can be long and they provide a rest time for lunch and a snooze. We have not yet used the on site grooming facilities, but it’s good to know they can help with that as well. Our dog arrives and departs with a wagging tail.
We were hoping for more communication about how our dog was doing while at daycare. We weren't ever really sure if her behavior there was consistent with a calm or enjoyed state. We took her for the social interaction since she likes to play with other dogs in smaller settings. It felt like she was pacing and following the people around most of the time, which doesn't seem really calming. She rarely played with other dogs and seemed fixated on the door where dogs and people came in and out, and she barked a lot, which we think she does when stressed.
We didn't NEED her to be in daycare (we work from home), so eventually we decided it wasn't really something she enjoyed enough for us to continue (and perhaps it was stressing her out).
The service is good, the place is clean, and for the right dog it can be great. We just weren't convinced it was right for our dog and didn't get the sense that the staff was really open to talking to us about it honestly (their incentive being, of course, to keep her coming). So we had to make the decision based on what we were seeing.
I can’t say enough good things about this daycare and their staff! They are so attentive and genuinely care about the dogs in their care. The difference I’ve seen in one of my pups has been incredible — he started out scared and very unsure of people, and now he has completely come out of his shell. The change has honestly been night and day.
Both of my dogs get tons of exercise, great socialization, and always come home happy and tired. I also love all of the cute activities/celebrations they do with them! Most importantly, I never have to worry when my dogs are there. I know they’re safe, and being well cared for - that peace of mind means everything. I’m so grateful for everything the staff has done for my pups!
There's nothing really noteworthy about the service for positive or negative. It gets our pup out of the house on days we need to, but she mostly just lays around. Sometimes comes home stinky, smelling of pee. Not always pleased with how long they're in their crates, often until well after 2:00. Its cheaper than the alternatives and I know she's safe, but it's sort of the bare minimum.
The staff
My dog likes Dogtopia. She is always happy to be there and doesn't want to leave. The staff is attentive and professional, easy to work with. Pricing is transparent and reasonable. I have had no problems and I don't hesitate to use them when needed.
Very convenient and affordable
The reduced rate for half days. The service and concern for the pups
My dog is very happy with the environment and I like the various events that occur each month. For example, playing outside with bubbles and water from the hose. My dog absolutely loves both these activities.
The staff has always been polite and accommodating.