based on 1230 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and caring
More outside time!!
We are new customers, but as of now we are very impressed with the customer service!
Buddy loves it there. He gets excited everytime we pull up in the morning.
Friendly Staff - Approachable Owner - My dog loves going to daycare - Reasonable Rates - Peace of mind, my dog is receiving loving care.
Staff are so friendly and welcoming. They remember your pups name. He gets so excited to play when he gets there
Staff - front desk and also dog 'handlers' are extremely nice and professional
I also love the snacks that you offer the dogs
I also like to see my dog on the webcam
would like to know more about wellness service so that I can bring my dog there every week.
We LOVE everything about Dogtopia at Harbor Steps. Everyone takes such loving care of our Hendricks. The BEST!!!
I scheduled a spa bath and blow out for my Goldendoodle and it took 5 hours and when I picked him up he had not been blown out and was very curly. Very disappointed.
Love the location and availability and the web cams.
This franchise treats your dog like royalty. The experience is great for our two dogs. They both love being part of a larger pack during their visit. The experience offers enrichment that has been a great benefit for our dogs and is well worth the price.
It truly is Bear’s Best Day Ever whenever he gets to go to see his friends at Dogtopia. We’ve been coming to Dogtopia for years, and it’s back on an upswing and we’re thrilled to be regulars again!
My dachshund and I are always warmly greeted no matter when we come in or who greets us. They know his name, and will tell me things about how he does during his stay there. It is obvious that they care about the clients and their much-loved dogs.
The personal interest and caring that my dog receives. They go out of their way to deal my iradict schedule and are always willing to accommodate me.
Very welcoming and answered all of our questions made us feel comfortable leaving our puppy with them
I like on the workers clean the dog area and on how they stay up with it. I would like to see if there if there is a way to have the dogs interact with more people to help with socialization.
Our dog loves Dogtopia! He always has fun. We love knowing he is well cared for and happy during the day.
I Love all the staff Very Friendly and Kind we feel our pup is well taken care of and safe
Also would like to add the training Sheena has gotten is so valuable, we would have never been able to draw the talent out of her like her trainer Damian has done
Everything. My dog loves it. The price. It’s close to home.
The staff pay wonderful attention to the dogs.
We love it there. They are so great with our Penelope. We have been at Dogtopia since they opened the TOWSON location
My dog is always so happy when I pick him up from daycare there. Everyone is so kind and obviously loving pets.
Our two labs have been attending Dogtopia since they were pups. Almost four years. They just can’t wait to go. People there are wonderful, caring.
More importantly my dog likes you. He loves to come and visit. When he gets groomed he looks like a show dog. Axel loves Dogtopia and so does his human.
The people are very knowledgeable and helpful. My baby enjoys going and having the webcam helps to see what she is doing.
Very informative about what to expect when we bring our puppy in for services
Very sincere in caring for our Molly
.Loved getting the pics!
They know our dog Brenna by name. Have helped with last minute needs. Love the special events
Our dog Murron Loves Dogtopia We love that she gets to spend time with her "friends" and love the people working there
Jackie with the grooming department is the reason we come here. She is utterly outstanding, and we couldn’t be more grateful we found her!
Staff is super friendly and attentive to your dog. You know they’re in good hands the entire time.