based on 2128 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff is so attentive to the dogs
Where do I start? What makes this special is the staff. What a joy to see how happy and excited they are as they show up each morning to greet them.
1. The service and customer focus are exceptional - Christine remembers the name of every dog (how does she do that?).
2. Coco LOVES Makin’ Bacon Day and loved her birthday cookies, amongst other treats. The activities and events are wonderful ways to participate and donate to a worthy cause.
3. The facility is pristine and the entire staff ensure that our furry family member is cared for as if it were their own.
The Dogtopia Dulles team sets themselves apart in excellence! Thank you for all that you do.
My pup Cody had a great time. Very happy and tired after his first day
Friendly staff and my pet is getting plenty of social activity.
I like how welcoming everyone is and how clean the facility is!
Friendly and knowledgeable staff. Cleanliness and take great care with our pup.
Everyone at Ahwatukee location is very caring and loving towards the babies
The team at Dogtopia in Parker have been awesome from start to finish in onboarding our new rescue puppy and her anxious parents (that’s us…well me more than my hubby if I’m being totally honest).
Our rescue has been way more timid and hesitant than our Lab was when she was a puppy going to daycare. So this mama has been an avid webcam stalker. When I got to the point where I was fighting the urge to just go pick her up, I called the facility and the staff talked me off the ledge and asked me to give her some more time. Then they even emailed me about 90 min later during nap time (when I couldn’t indulge in my stalking tendencies) to say my bag was curled up and sleeping soundly. It was above and beyond kind and I can’t express enough my appreciation.
I also want to add that every time I was watching, I noticed the coaches intentionally and consistently and regularly approaching Eliza to pet and reassure her. She clearly has developed a huge crush on the male coaches and finally was out of the corner following them around like, well, a puppy. It warmed my heart she was being loved on and comforted when I couldn’t be there to do it myself.
We’re only a couple days in, but I’m impressed. And let me tell you, I don’t impress easily especially around customer service these days. Fingers crossed this little girl continues to grow in confidence and will in no time be the sassy brat we’ve come to expect when we have her at home. I know she’ll get there because the team at Dogtopia won’t leave her to do it alone.
The staff at Dogtopia are very good with our two dogs, and they are always happy to go in for daycare and boarding!
Staff is friendly and Ella loves them!
My dog came back both days smelling of urine.
17 dogs and one person in the room …..I thought making appt to bring dog in would limit number in the gym room etc if staffing is an issue don’t take on so many dogs one white female was constantly being brought down by two grey dogs and harassed . While the lone attendant was so busy just keeping up with cleaning up . Event beyond play I won’t bring my dog back on a monday. I do value the CCTV working , last year it was hit and miss broadcasting so this has been an improvement
Take great care of my fur babies.
Kind and understanding group of employees. They are experts in every dog and understand their needs.
My dog loves going there!
Always greeted with a smile. Always professional. When I inquire about anything (my dogs eating, behavior when interacting with other dogs, obeying commands, temperament while there), usually I get immediate answer at a minimum I get question answered before leaving. The individual attention and knowledge about each of the dogs in their care is amazing.
I’ve had my dog shampooed, teeth brushed and nails clipped. The price was more than reasonable and no more doggy breath! Her hair was so soft and silky. Yes….smelled good too! I will definitely do this again.
Staff is really good at keeping me advised of activities planned While activities are advised, Staff is not pushy, they do offer. I appreciate this. No one want hard sale tactics. What ever I decide is totally my choice. But, at least I’m made aware.
My dog has such a full active day, she sleeps all the way home!
People are very concerned about their borders. Facility is well kept.
freindly staff that loves working with dogs
Friendly service and Dakota is happy to go and is exhausted when she gets home.
They treat our dogs like family. They are so flexible.
Personal staff, flexible with notice period for day care, drop off and pickup time flexibility. And ultimately, that our dog is happy and feels safe in your environment.
The staff is really amazing, and my dog loves going there!
Everyone has been great!!! From the meet and greet to Busters first full day!!!
People had no affect - emotionless. No outline of my pup’s first day when I arrived. Upon pick up also no customer service - two people just staring at phones - then person in back brings pup to me and just hands me my leash with no comments about my pup’s first day. I’ve worked in customer service and management for decades and this is not normal or good. It was my first day!!!! I even spoke to the manager. They also over charged me. Manager was polite, but still robotic, refunded my money and just said she would pass my feedback to staff. I said from my observation this is a training issue. She agreed. She did send me my pup’s first day report which no one bothered to give to me. Cannot recommend this Dogtopia location. I think the manager and staff both need training and basic attending skills in how to greet people.
Our dogs love going! Everyone that works there is very nice and our dogs are always very excited to go
The staff is excellent. They all really enjoy their jobs and the dogs. I can’t say enough good stuff. Very clean and organized too! Grooming with Miss Rita is phenomenal. She understands dogs coats and how to make them look their best. She is very good with my extremely anxious dog. Love everything.
Yall literally f***** u* my dog's hair. Yall cut her balled . I would never brain my dog to y'all again and I will put you on Facebook. I don't know who cut her hair but they need to be fired
The staff and the facility. The staff are delightful and the premises are spotless.
I like that I can just do a drop in on Saturday mornings as that works great for me. I'm not locked into anything and he just loves going. I like the doggie cologne that he gets so he comes home not only tired but smelling good too! The staff are very friendly and nice. Its a great location!
The owner is very engaged. The staff love the dogs and really are helpful..highly recommend!!