based on 2003 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My girls love going to Dogtopia and playing with their friends. We love the amazing staff and all the activities. Picture days are an absolute must! It has been the best decision to keep my two happy, active and engaged while I am at work!
Friendly caring staff, fun events, clean facility
I used to call parking there a nightmare, but "challenging" might be a better word. I still think you (or your landlord) should paint parking stripes. It's frustrating to show up and not be able to find parking, because another customer decided to essentially "park in the middle" and take what could have been two parking spots. I also noticed this morning that there's a lot of trash out front, including an old rusted dog crate. That's a really bad look! Our dog doesn't do well with boarding in crates so we don't board with you. Staff is great, though sometimes inefficient. I'd remind your staff that when its busy, your customers are struggling to find a place to park and are frequently parking illegally and double parking. Some of the niceties should be bypassed when it is this busy in the name of getting people in and out quickly. When people ask me about Dogtopia, this is what I tell them.
We were not made aware of injury to our dog until we arrived for pickup. She had multiple scratches/wounds on her face and the staff let us know that it was due to her being in the crate. We were informed at pickup that there is an option to place her in a suite instead. However, we would have liked to have been informed as soon as this issue occurred and we could have decided to upgrade her to a suite, possibly avoiding her injury. There was a lack of communication and we were disappointed with that. And it resulted in injury to our dog, which is not something we never want. We should have been notified right away that she suffered an injury. You could make it right by having the local manager give us a call to discuss the incident and how to avoid this in the future. We want to ensure that we feel comfortable having our dog return to this facility. My phone number is Phone number removed.
The staff was patient and kind at our dog’s meet and greet and subsequent daycare visits. They have web cams to share the activity and it’s so fun to watch and check in. We have signed him up for daycare and boarding and are so happy to have their support while visiting Orlando.
Always very professional and willing to help in any situation.
Nice people out dog seems happy there
Some confusion about whether I should be signing up my dog for daycare weekly through the portal or by calling since I am on the wellness plan
The convenience of schedule, the staff in Gainesville, VA are fantastic. The price is reasonable and very easy to make adjustments for vacation, etc.
friendly staff; offers daycare, boarding, grooming; great location.
The people
Always friendly and caring staff who treat my dog like one of their own. The facilities are welcoming and very clean as well. I love taking my dog there and feel safe and secure in doing so.
I love the staff I love the way my dog loves Dogtopia the staff is very friendly accommodating informative
I love the fact that when he gets home he has played his heart and ready to sleep.
The staff there is so incredibly friendly and you can tell everybody loves animals. Our dog just absolutely enjoys being there and comes back super tired which is what we want. Would highly recommend dogtopia!
A shorter break for the dogs in the middle of the day!
I love how you guys offer play and spa as well as fun themed activities for the dogs!
The staff is absolutely amazing and top-notch! I enjoyed the fact that they were also grooming services as well
The staff is amazing and have welcomed my pup and made him feel very secure . He loves to go there !
Everything! Groomer is awesome. Staff is awesome!
Place is clean. Dogs always come home happy and tired. ALL staff are awesome!!!!!
Friendly people and fewer dogs in a room.
Such a great place for dogs! Exercise, play, training and making friends. Special treats and events weekly. My Harry loves it. Wonderful staff.
The staff are very friendly and professional. The facility appeared clean and safe. My dog got exercise and socialization during weather when he could spend little time outdoors.
Friendly, professional staff.
Transparency
Knowledgeable
Friendly staff, clean environment, and the dogs are always excited to arrive!
Great staff, very friendly and accommodating!
Had a free week last week at dogtopia and honestly so far really like them way better than petsuites. They update me throughout the day and cater to each dog specifically! She’s only going to go like 1 day a week just to get her some time away from home but since that week was free we are going to get what we can out of it 😂
every thing
My dog loves going to dogtopia. I love having a safe place where he can have fun and be social. The staff are warm and friendly and extremely responsive whenever I have a special need or concern.