based on 667 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The ratio of dogs to staff (reported as up to 30:1) is too high for adequate supervision. Also, there is no outside area for potty breaks - large concern that potty training will be reversed when dogs deficate/urinate in an indoor room.
The Ghent staff is very friendly and accommodating. Love that you offer agility training. Rissa is amazing.
I find that Dogtopia’s prices are too high and I can find more intentionally care for my dog for cheaper
My pup loves it at Dogtopia! As a new doggy daycare dog mom, I was reluctant at first. But by the 2nd visit, she hopped out of the car on her own! When she returned to me, she whined like she wanted to go back inside! And the night after a visit, she goes to bed early! ;)
Friendly staff and attentive to my dog
Excellent, professional and friendly staff. Clean facility. Always accommodating.
I know when my dog is there she’s safe and cared for!
Amazing staff! Dog just comes back a little stinky, but that's understandable with so many dogs :)
Everything
Everyone at the BeachBlvd. Dogtopia location are very personable, kind, empathetic. I could go on! I truly feel that my fur baby will be safe and cared for by Peggy's team! Its not a wonder why she is number 1 in my book for the best Daycare in Jacksonville! I drive almost 30 minutes to bring my baby to her team several times a week and it's worth it!
They do such a nice job, are reasonably priced and are always very friendly to Jax, as well as be me😉
Staff was very friendly and involved. Location was very important also
Everytime my pet companion is dropped off, she is incredibly elated, and glad to be there.
I like the dedication from the staff. They clearly want to make sure the dogs are having fun. When I leave my baby girl, I know she is in good hands.
Friendly and cooperative staff. Everyone is very polite
Staff is engaged with parents and pets. Reassuring about care and attention to our pet. Responds quickly to appointment requests.
Excellent
Where do I start . Her last stay there she came home and I was pulling ticks off my dog for two weeks! No message or call back when I reached out . This most recent visit I got a call that she got nipped in the ear by another dog. I looked at the cameras and my dog was then locked in a crate in the same room she was attacked while all other dogs were free . No human to calm her after getting hurt nothing she shouldn’t have been left in the same room as the other dog let along be the one in the crate like she did something wrong. When I went to pick her up no one knew anything about what happened. In addition after getting her home I found a spot of what I thought was dirt but was in fact a puncture wound from a tooth on her neck with dried blood everywhere around it ! This is beyond a concern. I feel like I should be refunded rather than paying for my dog to get bullied and abused for the few days she stayed there. Makes me wonder what else is going on behind the scenes that no one can see . I wish I saw the incident on the cameras at the time I was checking on her. This is not right at all ! To say I’m upset and disappointed is an understatement. She literally cried the whole ride home too and once we got home it stopped! Was my fur child treated that bad that she couldn’t wait to get home I’m heartbroken
I called today to let you know that Bentley has been scratching himself since the bath and it appears he has allergies to the Shampoo.
Friendly staff, clean facility, fun activities and happy (tired) dog at pick up. The webcams let me check on her during her day.
The owner is very engaged. The staff love the dogs and really are helpful..highly recommend!!
The staff is so attentive to the dogs
Where do I start? What makes this special is the staff. What a joy to see how happy and excited they are as they show up each morning to greet them.
1. The service and customer focus are exceptional - Christine remembers the name of every dog (how does she do that?).
2. Coco LOVES Makin’ Bacon Day and loved her birthday cookies, amongst other treats. The activities and events are wonderful ways to participate and donate to a worthy cause.
3. The facility is pristine and the entire staff ensure that our furry family member is cared for as if it were their own.
The Dogtopia Dulles team sets themselves apart in excellence! Thank you for all that you do.
My pup Cody had a great time. Very happy and tired after his first day
Friendly staff and my pet is getting plenty of social activity.
I like how welcoming everyone is and how clean the facility is!
Friendly and knowledgeable staff. Cleanliness and take great care with our pup.
Everyone at Ahwatukee location is very caring and loving towards the babies
The team at Dogtopia in Parker have been awesome from start to finish in onboarding our new rescue puppy and her anxious parents (that’s us…well me more than my hubby if I’m being totally honest).
Our rescue has been way more timid and hesitant than our Lab was when she was a puppy going to daycare. So this mama has been an avid webcam stalker. When I got to the point where I was fighting the urge to just go pick her up, I called the facility and the staff talked me off the ledge and asked me to give her some more time. Then they even emailed me about 90 min later during nap time (when I couldn’t indulge in my stalking tendencies) to say my bag was curled up and sleeping soundly. It was above and beyond kind and I can’t express enough my appreciation.
I also want to add that every time I was watching, I noticed the coaches intentionally and consistently and regularly approaching Eliza to pet and reassure her. She clearly has developed a huge crush on the male coaches and finally was out of the corner following them around like, well, a puppy. It warmed my heart she was being loved on and comforted when I couldn’t be there to do it myself.
We’re only a couple days in, but I’m impressed. And let me tell you, I don’t impress easily especially around customer service these days. Fingers crossed this little girl continues to grow in confidence and will in no time be the sassy brat we’ve come to expect when we have her at home. I know she’ll get there because the team at Dogtopia won’t leave her to do it alone.
My dog has had a great experience with Dogtopia and loves going! It has been a huge stress relief for me on long work days to know that he is well taken care of! Additionally, the staff has been nothing but friendly and helpful to both me and my dog!