based on 91 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff is amazing. A little more flexibility to accumulate days and cancel appointments for recurring pay customers. It would be easier to use the days later than to stop and restart weekly payments when there's a holiday or vacation. Otherwise, people are paying for days they can never use.
Dogtopia took great care of my boys while we were out of town. I enjoyed being able to see them on the website throughout the day.
My pup's meet and greet was very detailed and thorough. The staff were all so great about anticipating issues that may come up. Would definitely recommend!
Everything
Dogtopia provided excellent service for my Labrador retriever. The were able to take care of him even though he is rambunctious, a relief for us.
Our dog seems to like it there and we get to see him on the WebCams
First of all, it’s very clean that’s what really got me. The folks there are very very, very friendly. Their dog people you can tell my dog loves going there. And I highly recommend their services.
Charlie loves to go to Dogtopia! Staff is friendly and love the animals!
Ease of drop off and pickup.Puppy comes home somewhat tired.
Thank you so much all Dogtopia Sanford location team for your kind care of our dog Harley , especial thank you to Jordan who was giving our fur baby good passionate care as she is one of the kindest people that works at Dogtopia Sanford location.
Really so appreciated what she did to take care of our dog Harley during boarding him at the Thanksgiving holiday and it was our first time to try Dogtopia and first time ever for our dog to be on boarding for some days outside home.
God bless you all
At pickup after a week, provided a very vague summary of my dog's week. ('we enjoyed having her...') I dont care how you enjoyed her; I want to know how SHE did and what she did. Provided a very vague eating summary ('ate most of her food'). For a weeklong stay, I'd expect a daily breakdown.
Provided no receipt of payment, so I'm left to guess whether the charge is correct.
There's no info provided on the website or to me directly about what the dogs' daily and nightly schedule is.
There's apparently an unwritten requirement for frequency for boarding that no one ever informed us of, nor could we find written anywhere.
There's no Webcam coverage on Sundays or holiday, which leaves me suspicious that the dogs aren't being cared for on those days
Rocky has been in daycare at Dogtopia Tyson’s for over a year and he loves it!
Friendly, caring and capable staff. Attentive to both the dogs needs and their owners.
I am beyond impressed with the team. They always have a smile on, are attentive, and give a report at the end of the day of how my dog did. I can’t recommend enough!
I’ve requested an email copy of invoice
Which I have not received for Ace’s spa day
Very friendly staff! Love being able to see my dog active all day:
Everyone is very nice and always excited to see Harry!
I know he is well cared for when at Dogtopia and he just loooovees it!
Dogtopia does a very good job. I feel my dog is in very good hands.
Everyone that works there is very kind.
We would have appreciated that we were told from the beginning that you would not let us board our dogs. We have never had issues with them that you told us you were having and we watched them on the web cam. It put us in a very dire situation, trying to find a someone to watch them.
Piper loves to visit Dogtopia every week to play with her doggie friends! She loves the staff, too! They are so good to her.
Easy dropoff and easy pickup. Love the text message updates during the stay.
Our elder dog loves Dogtopia! I love that he is safe and well taken care of. The staff are great and I appreciate that we can watch him on the Webcam.
1. I see people use the spray to clean the floors and spray it in the face of many dogs instead of having them move or get closer to the puddle prior to using. It is concerning about what the disinfectant is and if it gets in their eyes or airway
2. I would rather purchase a group of daycare visits without a time limit
Greg is a great manager. We really appreciate his kindness and professionalism. He always remembers our dog!
Our dog is very excited to see the staff.
Very appealing facility and accommodating staff. It appears that my dog was well cared for and enjoyed his week long stay.
Alexis & all of her staff,
Everything. Yall were great.
Heather was so kind and informative on our tour. I loved how clean the facilities were and that we could watch our fur baby on the cameras throughout her stay. She LOVED day care and her first experience boarding. She WILL be back and we've already started telling our friends and family how awesome our Dogtopia experience was!