based on 1074 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I can watch dogs on camera and they always come home tired which is good thing
Bodie had his first day on Saturday. He was tired and content when he came home.
Thank you for getting Riley in to stay so last minute!!! He loved it and the whole staff is amazing and super helpful!!
Convenient and reasonably priced
The staff kept me informed on my dogs daily steps, and sent pictures at night before bed. I liked that I was able to view live streaming of her in the play area.
Athena loves it there!
Great Staff
Great care and meet and greet process for boarding; unfortunately our black lab king now may have kennel cough upon return.
You guys are always the kindest people! I can tell you really love dogs.
Great facilities with knowledgeable staff; welcoming atmosphere and safe place for my dog to play.
Wonderful, kind, attentive staff. Awesome dog training and care. Thanks!
The people and the atmosphere are wonderful and my dog loves it there.
The staff is awesome, caring, supportive and kind especially with my little skittish dachies 🥰
They always have me and pups best interest at heart!
EVERYONE is so nice. The business is reliable. My dog is happy there. I feel safe leaving him at Dogtopia.
I love that my dog gets a lot of love and playtime.
friendly
Fun and friendly dog space! No worries leaving my dog here while on vacation.
I always use their grooming services! Cynthia is amazing!
No need to change
Janae is incredible! She is great with our dog and always does a beautiful job!!
The folks at Dogtopia are very professional, and provide a safe and interesting environment for my dog.
The staff was friendly and helpful. My puppy had such a good experience.
Friendliness of staff and it’s clear they really love dogs.
Both of our dogs came home with Kennel Cough! We had to take them to the vet which cost us extra money that we did not want to spend. I notified the manager of the situation -- but "I'm sorry" doesn't mean too much when are dogs have been coughing for a week now!!
My dog is safe and entertained all day long. She has been to other daycare's and there have been no activity for them. Watching my dog on camera having a fun time playing with other dogs and seeing staff in the room with the dogs makes me feel reassured that I am getting a great service.
My dog was one of the first dog clients at Dogtopia in Latham. She loves it there! The staff is very friendly which you don’t always find at other doggy daycares. They love all the dogs and show it everyday. I can’t even imagine taking her anywhere else.
Great team
People
The scheduling process is easy to follow once an account is set up. The staff is always friendly and greet us and Pearl with warm smiles. Pearl can be anxious in certain situations, and we feel that the staff is working hard to try to understand her and help her to become comfortable and confident in this new environment.
Really like Dogtopia’s “open play” style and do believe the staff cares for the dogs well. However, it has been extremely hard to get ahold of the staff at times. Calling numerous times without answers. Voicemail going without callback. I’ve asked for access to the videos on four separate occasions and the feedback is generally “well I don’t know how to do that, we’ll have to have our admin explain”, but the admin never calls to follow-up… they didn’t even have me sign any paperwork until after my dog had stayed, which was strange.
I really like Dogtopia’s model, the care for my pet, and the close proximity to my house, but the poor operation has been a headache and is unfortunately making me think twice about it becoming a long-term solution for us. It really concerned me when no one answered my calls.
I think it would help if you cross-trained so that all team members knew how to access the cameras. May also help if you have a phone or multiple phone in the area where the dogs are kept so that it can be answered even if the front desk person isn’t available to take the call. These things may help improve operations!