based on 420 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We have been a loyal customer for two years and 4 months now. We have spent thousands of dollars here until now. The daycare itself is good. But their billing is not very customer friendly. For regular members, roll overs should be allowed in case of health problems. When we are following vets recommendations and keeping other dogs safe, the payment can be adjusted accordingly. Exceptions should be made in cases of illnesses.
I am withdrawing my dogs enrolment from this daycare. It’s time for us to look for a new daycare.
The staff, firstly, are so helpful and accommodating! They are quick to respond and answer any questions. They take into account the safety of the dogs in their care and are quick to inform the parent if something EVER happens no matter how big or small the incident. They have also helped me keep an eye on my boy if I've noticed anything seems off, or to let ME know if something seems off. Secondly, my pup absolutely loves all the staff and the time there! He gets lots of love, attention, and play time, along with some yummy treats! I recommend to anyone looking for a daycare! I trust them 1000%!
Bear a is outrageously happy when he sees me grab for his lunch and runs directly to the car when the door is opened. If he wasn't treated well and didn't have fur friends there, I don't think he'd act that way! lol He loves going every time..
Good Spa experience for Macy
The individual attention.
Smudge and Poe had fun playing with the other dogs and their grooming was perfect.
So great in working with me and my bigger dog to be more comfortable in daycare
The associates are engaged with the dogs! You can tell everyone there loves dogs. I can bring custom treats for my pup that they will give him during nap (crate) time.
I can watch my pup via web cam. They have very flexible hours. They are very responsive to my questions. My vet was impressed with the facilities.
I use the dog daycare to socialize my puppy. I like how the play time is structured and the dogs are kept safe. I have only put my puppy in daycare twice so far, but it appears that the socialization and the guidance by staff is helping my puppy to learn good dog play etiquette.
Nice people, good job, close to my house -- great that I can walk there. Rather expensive though.
All of them. The staff are wonderful! They always treat my 2 girls amazing.
My dogs love Dogtopia! They get to be active and social when the weather is too cold and miserable to be outside. The staff is so friendly and I feel like they really know my dogs.
The warm welcome they give Rudy every morning that he comes in by staff. he is so Happy to go, get there and have fun.easy to set up his day, and time, and they do so many activists.
Web
Ability to check on them
He is happy when we pick him up
Ease of drop-off and pick-up and that there are no restricted hours; organized, clean environment; attentive and caring employees
The clean and welcoming atmosphere when I walk in with my dog is welcoming. The fact that he runs in excited to go tells me the positive impact of the time he spends there. The people are kind helpful and engaging. It’s truly a great place.
I can say enough good things about Dogtopia Golden Valley! They take such wonderful care of my two pups! It's always so reassuring dropping off the pups and they are so excited to be there! Thanks for all you do!
I love our Local Dogtopia in Chester Springs. The satff go above and beyond to make your doggy feel like part of their family.
I have been going there for almost 9 years and would highly recommend them.
You welcome each dog by name and with enthusiasm; the dayroom is big and clean with various short tables for the dogs to jump onto and some toys for the dogs to shake; and I really appreciate the TVs in the entry where I can watch as my dog is welcomed into the dayroom by all the other dogs—it’s amusing and heartwarming.
Fabulous rates , attention to customers needs, polite to customers arriving at the premises, positive smiles, enthusiasms greeting all customers… appreciation for all your care mainly taking care of the furry clienteles.
Great space. Definitely cares for the pups and I feel comfortable leaving my canine companion there for a day of fun.
Have your workers get to know my dog and his little challenges better.
Front of house manager could improve their customer service. Every time I enter the building I am completely ignored.
Everyone is attentive, friendly and really cares for the dogs!
It appears that the coaches are very comfortable with different dog personalities. I like being able to see my dog on the webcam. Communication feels simple.
Pick up took 20 minutes waiting in the lobby. At other places I take my dog it takes about 5 minutes tops. Also, at $50 for a single day of daycare, the prices are just insulting
I took my dog there for a while but stopped. I don’t trust or like that they don’t have cameras for their boarding, every other boarding place around the country I’ve taken my dog to that is like this one does.
Additionally, after taking my dog there for a few months, I was informed my dog “was still having aggression issues that needed to be addressed.”
This was the first time I had been informed of it and they made it seem like it was something they’d spoken to me about before. Additionally, my dog may be a lot of things, but she has never shown aggression in her life. The only reason she would have would have been due to another dog or person invoking this response.
I warn people to stay away from them, for the amount you’re paying you can’t trust how they treat your fur babies.
Friendly staff who love my dog and I think they encourage her to play with the other dogs. She sleeps well after being at Dogtopia for 6-8 hrs.
They did a great job boarding our dog with separation anxiety. She ended up having a fun time.
I am so sorry!! My previous review I for some reason thought was being requested for Bellevue Pet Adventures where I had a negative experience 1.5 years ago… that’s why you don’t check email at night!
Pepper and I LOVE Dogtopia. The team treats her like family, and watching her on the cameras - she has the best time there! I am so grateful I found this place. Thank you guys for everything and thank you for following up and being understanding about my incorrect review!