based on 1376 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff is extremely friendly and engaging. They obviously spend much time prepping for the dogs (treats) seem to be organized, and have a calendar of events. My dog seems very perky and happy when I come and pick him up. He never has a doggy odor when he comes home.
There are many dogs in the various play rooms, atleast when I have been there. I wonder what the ideal carrying capacity for each room.
I have absolutely no complaints, we appreciate the staff at Myrtle location endlessly
I love being able to watch my pup on webcams and then get a report card. I also like that you take off her collar and replace it with a break free one so that she/others don’t get injured and her collar doesn’t get destroyed. Having taken her to other daycares, I feel super comfortable leaving her knowing that you have a small staff:dog ratio and all staff and properly trained to keep the pups safe and engaged!
Always great grooming and my dog likes to go there
I will send a more detail email later, but I had two issues. One, both of my dogs were left in crates for hours on a Sunday due to a staffing issue. That is not what I pay for and is completely unacceptable. I had to call over and oved and email before I got a hold of anyone. Second, my vacation was interrupted by an email and text saying my dogs had run out of food, causing a panic on my end, only to be told it was a mistake after I reached out frantically to solve it. One of our dogs was on a diet, and has put on weight, leaving me to believe that food was incorrectly given and ran out due to mismanagement and then we were lied to about the "mistake." I am EXTREMELY frustrated and upset.
I would like a refund for part of the stay as these issues really impacted our vacation, have left us with concerns about the weight of one of our dogs, and we have previously had much better experiences with prior ownership.
Hi Jackie,
We’re truly sorry to hear how upsetting this experience was for you, and we understand how stressful it must have felt—especially while you were away on vacation. Your dogs’ comfort and well-being mean a lot to us, and we take your concerns seriously.
Regarding Sunday care, we did face an unexpected staffing challenge, and we’re very sorry if that affected your pups’ routine or caused you worry. Our goal is always to maintain consistent care, and we regret that the situation left you frustrated.
We’re also very sorry for the confusion surrounding the food message you received. We understand how alarming that must have been, particularly with one of your dogs on a specific diet. Clear communication is important to us, and we’re reviewing our internal messaging process to help prevent that kind of mistake from happening again.
As for your concern about weight changes, we follow the feeding instructions provided and monitor dogs as best we can during their stay. We’re sorry if anything felt different when you returned, and we understand how that could add to your frustration.
We truly value your past experiences with us and are sorry that this visit didn’t reflect the level of confidence you’ve had before. Thank you for taking the time to share your feelings—we genuinely appreciate the feedback and will be using it to continue improving.
—Dogtopia of Geneva
Caring and attentive care of my pup.
We love everything! Super clean facility, caring and happy employees who truly love dogs...and it shows! Our little Westie can't wait to go in and play and is totally happy, and also worn out:), when we pick her up in the afternoon. Can't say enough good things about Dogtopia in Richardson.
My dog went for spa day. Got my appointment when I wanted it. The service was great. The technician did a great job and my dog was so clean and sweet smelling. And his teeth looked great!
friendly, they were reassuring about my anxiety of leaving my dog there
Everything!
Everyone is so kind, and its obviously the entire staff loves dogs and know our pups are not just dogs but our babies!!!
You have had the utmost patience with this Mommy too. Thank You!!! ❤️ You are all such a blessing to our family. Our Amelia has built so much confidence since being in your care. Its amazing. You are all amazing!!!!! Thank you so, soooo much!!!!
The staff was really nice treated my puppie great
Extremely professional. Courteous and great groomer.
Updates on day to day activities and late payment fees. No worries just wajnt to be near tidied.
Friendly staff that takes good care of my pet
Competent staff
Loving care for my dog
Easy to do business with
We love Dogtopia we go once or twice a week and it helps us out tremendously by making Holly calmer for the week I know they’re expensive compared to other places yeah. Sure. But the value IS THERE. THE ASSOCIATES ARE THE TOP OF THE LINE.
The people working there
I haven't seen it happen in a while but I know there were some cleaning issues when dogs would have less than solid poops which gave our dog Giardia multiple times. The management responded promptly when I brought it up and promised to talk to staff, though, so I still think very highly of the place!
All excellent. Winston was so well taken care of!
We appreciate how good Carrie is with our two dogs.
Do something with the dogs instead of just letting the lay around all day. My dog comes home with just as much energy as she had when she left. For the money there should be some sort of interactive games or something that would engage the dogs.
If the dogs were able to go outside.
Friendly, caring professional staff.
I have always liked Dogtopia of Chester Springs but with the recent changes ( assume a change in management) I am even happier with them. The staff appear to really care about the pets, the lobby is more organized and clean now then previously. My only wish is that the dogs would be able to have more outdoor time.
The great staff
The caring attention of the staff!!
The dogs are always eager to be there they come back home in good spirits the place is clean the staff friendly
Super Friendly ~ my dog comes out tired and happy ~ thank you!
Staff were really helpful, polite, and showed great caring for all dogs. The facility was very clean and organized well.
Convenient. Staff is super friendly and my dog loves playing there and comes home tired!