based on 636 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They staff is friendly and Lucky loves playing with the staff and other puppies.
I love Dogtopia because the environment is safe, fun, and happy for my (anxious) dog. She gets mental stimulation and tons of TLC during her playdays at Dogtopia. Thank you!
Very friendly staff that love on the dogs in their care.
Everything!
Friendly and caring staff
Your hours and customer service.
Easy drop offs and pick ups. Friendly and caring staff. Convient location. My dogs LOOOOOVE Dogtopia.
I had our 2 Golden Retrievers groomed on Friday & they came home happy & looking great!
Very friendly staff. Seem to really care about our pet.
The staff is so kind and considerate to Sophie. She gets easily spooked during thunderstorms and the staff takes extra care to keep her calm. They accommodated us for short-notice boarding when my wife had to have surgery. Can’t express enough the quality care they give to our sweet Sophie.
Small dogs together and large dogs together. Staff is very nice.
My dog is always so excited to go that he rushes to get thru the door.
Staff are very friendly
And my dog loves going there
I like the environment
The team at Dogtopia is amazing, my dogs live going there and they are always tired when they come home. I would highly recommend Dogtopia.
Staff was amazing! They hard loving and kind and made even a scary situation better. I appreciate your manager and her awesome attitude.
True caring for dogs and doing s good job.
Everything!
Everything was great !!
Thank you !!
I love the personal service of coming out to our vehicles to get our pets- drop off & pick up.
The staff is friendly and I love being able to look in now and again on the cams to see my girl!
Definitely recommend to others when I mention daycare for my pet.
Convenient. Staff is super friendly and my dog loves playing there and comes home tired!
The staff is extremely friendly and engaging. They obviously spend much time prepping for the dogs (treats) seem to be organized, and have a calendar of events. My dog seems very perky and happy when I come and pick him up. He never has a doggy odor when he comes home.
There are many dogs in the various play rooms, atleast when I have been there. I wonder what the ideal carrying capacity for each room.
I have absolutely no complaints, we appreciate the staff at Myrtle location endlessly
I love being able to watch my pup on webcams and then get a report card. I also like that you take off her collar and replace it with a break free one so that she/others don’t get injured and her collar doesn’t get destroyed. Having taken her to other daycares, I feel super comfortable leaving her knowing that you have a small staff:dog ratio and all staff and properly trained to keep the pups safe and engaged!
Always great grooming and my dog likes to go there
I will send a more detail email later, but I had two issues. One, both of my dogs were left in crates for hours on a Sunday due to a staffing issue. That is not what I pay for and is completely unacceptable. I had to call over and oved and email before I got a hold of anyone. Second, my vacation was interrupted by an email and text saying my dogs had run out of food, causing a panic on my end, only to be told it was a mistake after I reached out frantically to solve it. One of our dogs was on a diet, and has put on weight, leaving me to believe that food was incorrectly given and ran out due to mismanagement and then we were lied to about the "mistake." I am EXTREMELY frustrated and upset.
I would like a refund for part of the stay as these issues really impacted our vacation, have left us with concerns about the weight of one of our dogs, and we have previously had much better experiences with prior ownership.
Hi Jackie,
We’re truly sorry to hear how upsetting this experience was for you, and we understand how stressful it must have felt—especially while you were away on vacation. Your dogs’ comfort and well-being mean a lot to us, and we take your concerns seriously.
Regarding Sunday care, we did face an unexpected staffing challenge, and we’re very sorry if that affected your pups’ routine or caused you worry. Our goal is always to maintain consistent care, and we regret that the situation left you frustrated.
We’re also very sorry for the confusion surrounding the food message you received. We understand how alarming that must have been, particularly with one of your dogs on a specific diet. Clear communication is important to us, and we’re reviewing our internal messaging process to help prevent that kind of mistake from happening again.
As for your concern about weight changes, we follow the feeding instructions provided and monitor dogs as best we can during their stay. We’re sorry if anything felt different when you returned, and we understand how that could add to your frustration.
We truly value your past experiences with us and are sorry that this visit didn’t reflect the level of confidence you’ve had before. Thank you for taking the time to share your feelings—we genuinely appreciate the feedback and will be using it to continue improving.
—Dogtopia of Geneva
Caring and attentive care of my pup.
We love everything! Super clean facility, caring and happy employees who truly love dogs...and it shows! Our little Westie can't wait to go in and play and is totally happy, and also worn out:), when we pick her up in the afternoon. Can't say enough good things about Dogtopia in Richardson.
My dog went for spa day. Got my appointment when I wanted it. The service was great. The technician did a great job and my dog was so clean and sweet smelling. And his teeth looked great!
friendly, they were reassuring about my anxiety of leaving my dog there
Everyone is so friendly! I appreciated the thorough walk through of the facility and all the information provided during the tour. They accommodated my pups very last minute for boarding and I knew they were in great hands. We will be back for sure!