based on 373 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The webcam & knowing my dog has some socialization time.
Staff is very friendly, caring, patient and really loves on all the dogs. I love that I can check on my furbaby on the webcams during the day.
Everyone is so nice, and know my dog as soon as we walk through the door
People are friendly and seem to really like my dig and the others there. Felix loves to play at Dogtopia. Facility is clean.
I am struck by the overwhelming smell that comes from the facility. My dog comes home smelling absolutely disgusting. This time I requested a bath, nail trim and teeth brushing. My dog was wet when I picked her up. I asked the person who groomed her if her nails were done and the woman said yes but it did not look at all like they were trimmed.
I’m a new customer and everyone was very nice and welcoming to me and my dog Waylon. Great services at very reasonable prices. We are excited for Waylon to continue to come to Dogtopia!
Convenient drop off and pick up time, full service, my dog likes it.
I was thrilled with how my dog looked and smelled. She did not come home looking traumatized like she has with other grooming facilities. They were patient and accommodating.
Wonderful service as always!
I like that lunch and special snacks are available. I like that pictures are taken on special occasions. Everyone there is very kind and genuinely seems to love the dogs.
Very personalized service. I feel good leaving my dog there. She loves it
I thought it was a little pricey, and her nail was splintered. Did not like the smell of the shampoo. Sorry.
First name removed is the best
Friendly staff, clean and great care given, very happy with services .
Our sweet Lottie loves doggie daycare! She gets plenty of play time and is wore out when she gets home, which is a good thing since she's still in her puppy stage...lol
Our dog can’t get enough of Dogtopia. She looks like a circus animal walking in the door. Couldn’t be more excited if she tried. All of the nice folks who work at this location are so kind and caring. We love it here. If we could, we’d bring her more often. The hours are so convenient.
Pricing is so high. I don’t want to undercut your business but I am considering finding a dog sitter on my next vacation because the boarding fees are so high. But everything else is great. I definitely feel like my dog is safe and well cared for at Dogtopia. And the location is super convenient
My dog cries all the way there with excitement. A good feeling as a dog owner. You know she is in good hands and has fun!
Would recommend
I love the customer service, I really love the way they love my little yorkie Bella Rose, she love going there. Thank you so much.
The staff treats my dogs like family members.
We love Dogtopia but it seems consistency in retaining employees and committing to services that are offered have become increasingly difficult.
Always professional and feel it’s a safe and nurturing space for my pup!
Easy check in and out. Friendly Caring staff. Safe play environment with supervision. I would not leave my dogs anywhere else.
Everyone works so hard to keep our furry friends safe and healthy and happy—I can tell that they really care about the dogs! My dog Java has become so much more confident and comfortable around other dogs and people which is so great to see!
The staff (current and past) are always awesome, patient, and kind—my only complaint would be the high rate of turnover. I wish more could be done to retain the employees. So many wonderful people have come and gone. I am hoping that you are able to get a trainer again too—I sure miss that and I know Java does too!
Overall I am very pleased with daycare, boarding, and spa services. I love all the safety measures in place, cleaning practices, vaccination requirements, and the canine coaches ensuring that the dogs interact in safe/healthy play.
It seems that the things I mentioned above regarding staff turnover could be fixed and I hope the owner puts some effort into that!
Dogs are well taken care of staff is wonderful
Friendly help the minute you walk in. I’m a 5 year customer and I love how well everyone knows me there. They know me and they know my dog. It’s like dropping off with family. I have recommended Dogtopia to lots of friends. Happy to do it.
You can see the care that every employee at Dogtopiai gives to each individual dog. It is easy to book daycare and/or boarding appointments online & it’s easy to have the dates adjusted, if necessary.
First and foremost for me and my family is the kindness ingredient of customers as they enter a building or leave a building, this was the feeling and what staff had done for us when we first came to visit with our dog. This stuff makes us feel like we're one big family, I love the activities and the treats and the different days and the videos that they share with all of ask for parents. Facility is clean there's lots of space for dogs to run and play, love the fact of downtime for the dogs to rest the offering of lunch and snacks or we can bring our own from home. Also the hours for daycare they have boarding they have Spa times it's a full service extravagance
I love how friendly and personable the staff is. I also love how kind they are and how many different activities and enrichment opportunities there are for the dogs. Most importantly I love how much Maric loves it at Dogtopia. It’s one of his favorite places on the planet.
Everyone there is so friendly and welcoming which makes the experience so much nicer for both my dog and I. My dog comes home so happy and exhausted (which is exactly what I want). I have been so impressed with my experience so far and would recommend it to any pet parent who wants to socialize their dog.