based on 808 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your services are affordable and your staff really cares. They are also very knowledgeable, answered any questions I had. Honest and upfront as well.
Very friendly and professional. My dog did well at the meet and greet day and was excited to return for boarding.
Dogtopia treats my dog like he's their own pup. He's been going since he was only a few months old and now he's over a year. He is always so excited to go, every morning he knows our routine to get ready to go to Dogtopia and every morning he flies into the front lobby excited and ready to go. (Sometimes I think he loves them more than me)
Frindly, attentive staff. Easy flexible scheduling. Affordable enrollment plans.
Only drawback is that the dogs spend a lot of time in crates, where I would prefer more interaction with other dogs.
Would still highly recommend. 10/10
Thank you for caring and loving Smithy.
Friendly and courteous staff.
Penny loves and is loved by her caretakers at the daycare. She gets a lot of activity and generally seems happy overall
Dogtopia has been a lifesaver as first time puppy people! Oakley loves playing with his friends all day, and we love knowing he is safe and well cared for! The cameras allow us to check in on his day and see how much fun he is having. He comes home tired and happy which is great!
We highly recommend Dogtopia for anyone who lives or works in downtown Cleveland!
My dog, Bentley, loves going to Dogtopia. He has "friends" there that he loves to play with and he enjoys the human employees as well.
I like the fact that dogs are separated by size and temperment and that there is a webcam to check on him throughout the day.
Thank you for giving a safe, supportive space for Millie! She was SO EXCITED when she arrived, and in the happiest mood when we picked her up. The convenience of spa services during her stay was great, too. Thank you!
Staff is very helpful & like their job & dogs. Iam so glad I go there for my dogs overnites & care. I recommend 100 percent!
First name removed
staff and cameras
My dog seemed happy when he got home,
The staff is the best!
Flexible, friendly, great activities!
The initial meet and greet went well and the employees were very nice, however, the first day of daycare, my dog was kept in a confined area for over three hours and I was charged for a snack that he never got. Also, I requested that his membership be canceled and they still tried to charge me for two days.
They love my dog!
I like that I can drop her off any day without making an appointment.
Winston loves playing with all of his friends, but I love the staff! They are always so kind and attentive with the pups!
You always treat Mango as if he was your own. He loves his days at Dogtopia
Very one is so nice! We hadn’t been there is a few months and we had a great return.
Staff is great, especially the manager. Dogs well cared for and have a great time.
The administration side was a bit disorganized. I was never able to see my pup on video because they put me in a different profile. Tried to fix it with them, but still didn't work. Video worked after I already had my dog back. Also, I don't understand the video paused thing during their rest times. They took good care of my dog though, which is the most important, but for that high price, you want all they have to offer, which I did not get.
Incredibly friendly staff and both of my dogs love to go there. They are exited every time when I say Daycare and they practically vibrate in excitement to go. This is all I need to know about how wonderful this place is.
I do not like the idea that no one stays with the dogs overnight, so that alone would keep me from boarding my dog. Otherside we have been very happy.
Easy Pick up / Drop off process and the Web cams are a great feature!
The staff are extremely friendly and it’s a safe place for my dog to play and socialize.
Amazing staff who genuinely care about the wellbeing of my dog
Everything was great in the beginning. But in the last few months there has been a high staff turnover rate and the daycare rooms are packed with only one worker attending each room on many of the weekdays. This creates a stressful environment for the dogs which is the opposite of what dog parents want when investing in doggie daycare. Not only that there is no structure. It is a free for all instead of organized play. I also never got a doggie report card.
The organization is run well, very professional. Staff are pleasant and loving towards the animals. They are available to talk to and are willing to work through any issues that may arise while caring for your dog
Flexibility, friendliness of staff