based on 360 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service is top notch. The staff appear to know the dogs by name. They receive the dogs as they would people.
everyone is so nice
Friendly and clean. Mia is well cared for
My dog had a great time! She was wore out when she came home.
Everyone who works there is friendly and compassionate ! Its never a big deal when your running late or forgot your dogs food. They fix everything and I always feel like my pup is in competent hands. They always update me via text of any issues.
Our dog goes in wagging his tail …what more can you ask for?
We have been taking our dog (Maura) to Dogtopia for the past three months, and we have had a really great experience.
What stands out most is the staff. Everyone on the team is incredibly friendly, helpful, and clearly a genuine dog person. That is always reassuring when you are leaving your dog in someone else's care.
The location is also very convenient. It is right off Almaden Expressway, but just a couple of blocks into a quiet neighborhood, so it does not feel busy or noisy. Parking is easy, and the facility itself has a nice, calm feel and has never seemed overly crowded.
We recently left our dog with them for a two-week stay, and she seemed very happy and well cared for. One feature we especially appreciate is the cameras, which allow you to check in and see your dog while you are away. It gave us a lot of peace of mind during the longer stay.
Overall, we have been very happy with Dogtopia and, especially, the people who work there. It is clear that they genuinely enjoy being around dogs and care about the animals they look after. Highly recommended!
Have only been there a few times but my dog is getting the mental stimulation of hanging out with his tribe. Bonus is he is nice and tired when he comes home.
The people know the dogs and are kind and caring
My dog is well cared for.
The team is awesome and find solutions to scheduling or short notice trips quickly.
Thank you for your friendliness and excellent customer service. Moose had a fantastic grooming and looked so handsome when I picked him up.
The Dogtopia facility is very clean, staff is friendly and knowledgeable about dogs. The dogs are monitored at all times when socializing with each other. I particularly like the space they have for play, and the room is inside out of weather, accidental escapes, and free from environmental hazards such as fleas, ticks, dirt, or allergies from grass or dirt. All the dogs are very clean and have flea/tick protection as a requirement as well as current vaccinations. I would only take my dog to Dogtopia due to the safety of all the animals and the caring staff. Great place!
Curious why Duff was the only dog in a kennel when I picked up. Noone communicated that there was an issue??
Nugget ( our Goldendoodle) LOVES Dogtopia! He has been going once a week for the last 3 plus years! The staff there is amazing. As of this review, we have zero complaints.
We have also boarded with Dogtopia several times. It’s one less thing I worry about when going out of town…. Knowing my fur baby is in good hands! Thank you to the entire staff!!
Love Dogtopia! Thank you for everything!
This is just my experience or concern. Each dog parent has individual needs for their fur animals. Mine did not require daycare services but rather more social interaction and activities. Not sure if that is something that was supported at this point, but I also recognize that becoming familiar with the environment etc., takes time. But that is what I desire for my dogs.
Lots of indoor space for my dog to run around & play.
Fantastic staff!
Had a great experience at the Meet & Greet. Looking forward to trying daycare consistently.
Friendly, accommodating staff.
The Ghent location offers additional one on one enrichment as well as additional one on Training. That is spectacular. Our pup loves Coach Rissa and all the staff as well as his fury playmates.
Keep up the good work. Thank you!
Everybody is friendly and I like the different activities they have for the dogs.
Everything
The staff is very friendly and professional, my dog is excited to go to daycare every single time and comes home happy and exhausted!
This location is well run,clean,caring handlers and great knowledge of my Dog Ryder.
We are very happy with Dogtopia! Our dog is always excited to arrive, which is a good sign. I love being able to check in on the webcams. Staff is warm and friendly. Drop off for a daycare stay is easy and appointments for overnights are also simple (I plan in advance, though). Our dog comes home happy and tired (and not smelly...)all of which are very positive!
We enjoy the opportunity for one-year-old pup to socialize and play (and get very tired) but have had a number mixed experiences. Got kennel cough earlier this year at a very inopportune time – dogtopia is the only place he goes. And then recently dropped him off for only 90 minutes so he could get his energy out and at pick up he was in a crate. When I inquired they said he and another dog needed to be separated, but when I asked if he was the issue they said no, he was good. So not sure why he ended up in the crate. It's nice to have the resource as needed, but I think we'll keep our visits to only when needed going forward.
Competent employees
The facility is extremely clean. The staff is friendly and helpful. And my dog loves socializing and getting exercise!
Yes