based on 900 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I asked if my dog ate during his over night stay. I was told yes on both times but that was t the case. I was very disappointed.
My dog Willie lives it
I just need to hear back from someone. Loved meeting your team in person and great time having my dog introduced to the pack. But something went wrong after I got on an automated test list. Dogtopia kept sending me invitations to meet by text. And then there was a mysterious $100 charge from Dogtopia.
I replied to each text from Dogtopia, pointing out that my dog already passed the meet and greet and asking about the $100 charge - but there was no response. Just more texts. Perhaps no one is checking for responses.
Easy to repair this - just send a text or email acknowledging that you have my dog’s info up to date and explaining any charges. Would love my dog staying there sometime - but we have not even gotten the chance.
Able to watch via webcam.
Dogs are grouped by weight class.
Special flooring.
Can bring own bedding for overnight stays.
Friendly Staff.
Convenient location.
I can't say enough great things about Dogtopia Frisco Preston! The entire staff is incredible, and they always make sure my boy Kobe is happy, safe, and well cared for. Special shoutout to Shawn and Dipa. They are truly the best! I've been to Dogtopia locations in Arizona, Michigan, and now Texas, and this location stands out as the absolute best. Five stars all the way!
Friendly knowledgable staff.
I don’t think it’s anything you did. I think it may just be our dog. She is not excited about going to daycare once a week like we thought she would be. She may just not like all the barking that goes on. This is the reason I could only give a six for a recommendation just based upon the fact that not all dogs are comfortable in that kind of environment.
We love everything about Dogtopia! Our dog loves you, too!!
Kind and caring to my dog as well as professional - a wonderful combination!
We are excited and looking forward to have our dogs bordered with you ,in October .Love to see interaction my dogs have with other dogs ...
I took my niece's dog to the one in Sinking Spring Pa for the first time and was very pleased and will definitely go back. No vet or other grooming services was able to cut his nails. By the way he's an 88 lb lab. I really wish I knew the lady's name who groomed him because she did a wonderful job along with her assistant. Highly recommend!!
Convenient booking, drop-off and pick-up. Appreciate seeing my pup on webcam. Most important, the staff loves my pup and he always loves going to 'Topia.
Everyone is pleasant and helpful. I enjoy the flexibility of arrival and pickup times.
Skipper gets very excited about coming. It’s obvious he has a great time.
Allow for boarding pick up more often on Sunday's. Maybe 10am, 2pm & 6pm.
My pup loves going there and the staff there are always so sweet and I can tell how much they love and care for my pup.
Woody loves it there
Staff and manager were very helpful and friendly. They accommodated my need for a dog interview on Saturday in Plymouth. I appreciate it so much as I had a very tight travel schedule and needed to kennel my dog after traveling from Florida to Michigan. Great people at this location! I would recommend it 100%.
Management, let situations happen on her watch. Dog left in Pin, for hours, dog didn’t have a smooth transition.
This wasn’t her first time there but first time under new management.
I will use Dogtoppia again, just not this location.
Also dog’s a few large dogs were in with my small puppy.
I like that the staff already know my dogs. My pups are happy when I pick them up. The facility does not smell like dogs.
I was told upon picking up my dog that there was no problems, but immediately I noticed she had lost weight, had a scar on her nose and when I got her home she was breathing heavy and upheaving. Upon taking her to the vet I was informed she had pnemonia and paid $253.00 for medication. To make it right I would like a reimbursement of that money for her medication. I already sent you a letter about this and have not received a response. My dog was absolutely fine when I left her in your care.
Kind staff, flexible, easy to work with.
i love that zeus has so many friends and is exhausted after a full day of play amazing treat options and grooming availability
The staff is incredibly friendly. Our dog Winston loves being there. He is always so excited when we pull up, he can hardly wait to get inside with the staff and other dogs.
Very accommodating when we had a last minute need
Convenience of location affordability of day care and its activities.
Love everyone I trust almost everyone there they are awesome 😎
My dog loves playing all day long with the other dogs. He is always so eager to get into the gym every time I drop him off. And, I love getting to check on him via the webcam.
I love the staff and knowing my dog is in a safe environment! Jasper loves playing with his friends and playing with the staff!
Love the daycare and boarding options and even though my pup isn’t a fan of other dogs everyone is so nice to her and tries to make Marley comfortable.
Staff is awesome. My dog really enjoys being there.