Customer Testimonials

Very considerate, worked with our schedule

Very through inspection upon arriving. They told me what it needed and quoted the repairs. All of the staff was very friendly and professional. The repairs were done quickly and well done.

they are very friendly and helpful people

April took care of me professionally and very timely. I was definitely late for my service time slot for a VA state inspection but that didn't matter - they got me out of there quickly and all is good.

Very professional, clear, and non pushy sales person. Shay White is the best and General RV is lucky to have her as the face of the business. Her style is more of a “trusted advisor “. She absolutely treated me and my family just like her family and it was genuine !!!

Please refer to attached letter.

Friendly staff. Good service onhoking a new trailer.

Cathy was great at customer service. Very attentive.

Everyone was nice and attentive, even with having our own financing.

I have been to the parts area a few times and had excellent service, so when I jackknifed the camper, I immediately took my every to General RV for the service department to repair the damage. The repair was completed in a reasonable time frame and at a fair cost. Before I left and when I got home I checked the area over and I am completely satisfied with the repair work. I will continue to visit General RV for part and service and will recommend them to family and friends
Thanks
Don Simpson

Heather in service is your asset fair and consice. Understood my issue and quoted exactly what was needed. Good to see Travis your inspecter is still at it to, thorough and no bs. I had a bad knee and someone took the chairs away and customers were sitting on the curb. I stood in massive pain. What can I tell you I’m an old dude lol. All in all I’m glad I purchased and am serviced by General RV. If you need a quality control guy to fix stuff I’m the guy lol.

All the staff was very pleasant and helpful.

The parts person worked with me to find the exact part I needed. They were great to work with and kept me updated on my order.

They are so personal and friendly. They explain everything.

Prompt and caring service .thanks Brenda

They fixed our problem.

Excellent service

Everything

Very friendly and welcoming service team! Always enjoy doing business with the entire crew; Service, Parts and basically everyone who we deal with!

Excellent service, polite and curitous team members throughout the entire facility.

Fast and friendly

They got me in repair my RV and sent me on my way!

Once parts were received, service was very good. Gage is very helpful as a service manager.

Everyone is great.

You were on time. And very nice 👌.

Zack my service rep

The customer service that Nik provided from the parts department was excellent. She took the time to listen to what I needed. Confirm the address a couple of times and just did a great job in making it happen. She is doing a great job and I’m very grateful for her help because of that I will continue to shop at General RV Birch run.

Very knowledgeable about what I was looking for

Clear communication with Dan explaining all options.

We were taken care of right away. There was no rushing, everything was explained in detail. Everything was fixed in a short amount of time. Very refreshing!