Customer Testimonials

Great people to work with.

We feel the staff at General RV went above and beyond to make our purchase of a new/used RV trailer very worth our time. The whole process from Tyler in sales to Steve in finance was excellent. Not to forget Dave who went through showing us the actual functions of our trailer. Thank you General RV!

The personal attention and regular updates

S Robey is a very helpful and knowledgeable advisor. He is always very responsive to our questions and goes up and beyond. I recommend him to all our friends who need rv repair. The service technicians did a great job with repairs.

They did my repairs fine, just longer then expected

Great craftsmanship on my flat tow wiring system repair. Came out better than the original install.

Very helpful with getting the part i needed. Thank you

Our salesman Kyree was quick to respond and helpful with answering our questions.
Staff was very friendly, courteous and knowledgeable.

My name is Guy Patellaro
I would highly recommend General Rv to do all my repairs.
I was first customer since they started servicing Alliance Rv.
Tracy was kind courteous and very professional.
She went through a lot of red tape in order to achieve my repair.
She’s go to women now she knows high rank individuals at Alliance to get things done smoothly.
I was traveling from California to Florida and my fresh water tank fell to the ground when I was traveling through New Mexico.
I found out this was a recall.
Made it to Florida beginning of April and
been stuck here in Florida for 5 months.
I don’t blame General Rv they did best they could to resolve my issues.
I can’t leave out people answering phone because they were always kind cheerful and helpful.
I tried calling coperate office numerous times to praise service I was receiving in Flolrida location,and left my contact information for them to call me back.But never got response back.
With that being said thanks General tesm for getting me back on the road.
I forgot to add this :
There new addition is outstanding.
Words can’t say how clean and well thought out and organized it is.
Thanks again
Guy and Nancy

My wife and I bought our 2nd RV here and were pleased on how we were treated. They went above and beyond taking care of some issues we had after purchasing the RV.
Stephanie took care of the sale and Matt took care of the service end of it. Great service from the both of them. If down the road we are in the market for a another RV, General RV has our sale.

Thank you General!

Unit was prepped, detailed, and delivered as promised. The staff at the Fort Pierce location was fantastic! You seriously get the red carpet treatment at General RV.

They were able to take us in, the same day, let us stay overnight. Very nice employees. We were greatly
Impressed. We really think, if we ever get another RV, we will come to General RV Ashland. Thank you, All. God Bless. I will definitely type a letter, when we get back home & send it to your headquarters office & a copy of the letter for your Ashland location, to post for others to see.

Fast service, friendly staff and love the keeping us camping policy!

EVERYTHING! You all were amazing and we already left a Google review

We needed help RIGHT AWAY with an A/C unit that we thought had failed. We worked with Ty in the Ashland service department. He got our Tiffin in for diagnostics as soon as we arrived, explained the problems and short-term fixes, ordered a new unit for a long-term solution, and scheduled the final work in the same week.

Ty kept us apprised of the work being done, and also was very attentive and professional. There really was no room for improvement in our experience. Kudos to Ty!

Responsive

Every one I came in contact with was great and very helpful

Check in attendant was great and Bonnie was awesome

Everyone was friendly and knowledgeable.

Sandra was on top of our issues and was in constant contact with us keeping us updated regularly with the progress of our repairs.

Don rose was an excellent sales person. He took the time to show us everything we wanted. We were very comfortable buying from him. He is very friendly and didn’t feel pressured.

Knowledgeable and friendly staff. Very efficient financing process.

They have my camper out there when I got there. Scott took very good care of me and STEVE always does a good job when working on my camper so I’m very satisfied with the service at Novi GENERAL RV sincerely Ralph Greenwood.

I had no issues whatsoever. I was ready to buy. They were very accommodating answered all my questions and it’s going to be delivered tomorrow. I was hoping for an easy experience and that’s exactly what I got.

Professional and quality throughout the whole process

Stuck to the schedule. On line on time, good job

The courteous and knowledgeable employees including April, Elliott, Bo, the ladies in reception and others. The prompt exceptional service of the maintenance staff and others. This dealership is a pleasure to come to for help.

We had a blow out on Rt. 95 on our 2026 Grand Design Imagine 2500RL. The right rear tire (Goodyear Endurance E Load) blew out 2 miles from our destination campground. I had to put the spare tire on while on the side of the road at the exit ramp. One reason we stay at the campground, we know that General RV, our dealer has the Ashland, VA location nearby. I spoke with the parts and service department to verify that they had the same size tire so that we could continue our trip. We checked out at 11:00 am the next morning and immediately went to General RV. They were able to replace the right rear tire and verify that the aluminum wheel was not damaged. Our service advisor, April Spoon was awesome! She is very polite and professional. We left General RV a little after 4:00 pm to continue our trip north. Honest disclosure: Please note that we bought our camper at a different General RV location in West Chester, PA. The West Chester location has a great service department also with experienced technicians. However, the Salisbury, NC location that is relatively new is not a good location for service repairs. We experienced extreme delays, passed along to different service advisors (newly hired), shoddy work, items not completed, not submitting warranty approvals to Grand Design, not returning phone calls, unavailable service manager, etc. The Salisbury, NC location had our camper for 2 1/2 months during our first year of ownership and still couldn't complete repairs. We weren't treated as customers. Just terrible. Bottom line, all stores are not created equal.

Kasey and Robert in service were very nice. Our technician Michael was great! He fixed our slide issue and was willing to answer all of my questions. Thanks Michael!

The sales team and the finance people were very good. The customer service was excellent. Everything went smoothly.